KATHLEEN TABBILOS
Kahului,HI
Summary
Passionate in creating exceptional service and eager to keep moving forward. Willingness to learn, share my service and management knowledge with my team.
Overview
12
12
years of professional experience
Work History
Lead VIP Coordinator
Andaz Maui At Wailea Resort
Wailea, Hawaii
04.2019 - Current
- Assist our VIP manager with guest concerns
- Consistently offered personalized activities for our VIP guests based on email and phone conversations
- Assist with Villa owner's needs while on/off property
- Worked with other departments to coordinate exceptional guest satisfaction
Assistant Operations Manager-Rooms
Andaz Maui At Wailea Resort
Wailea, Hawaii
06.2018 - 04.2019
- Assisted my manager with guest concerns
- Supervised operations team to provide excellent customer service
- Developed and maintained operational guidelines for staff
- Evaluated operational strategies and recommend improvements
- Guided employees to collaborate daily job tasks and achieve service targets
Resort Host/Rooms Control
Andaz Maui At Wailea Resort
Wailea, Hawaii
05.2014 - 06.2018
- Provided quality guest services
- Assisted with daily front office operations with check in and check out
- Used cash handling and credit card machines to
- Assisted with valet clerical needs
- Assigned guests rooms based on guest requests and needs
Restaurant Resort Host
Andaz Maui At Wailea Resort
Wailea, Hawaii
07.2013 - 05.2014
- Assisted with restaurant seating arrangement
- Assigned servers to designated sections
- Trained colleagues with restaurant needs
Guest Services Coordinator
Four Seasons Resort Maui
Wailea, Hawaii
10.2010 - 09.2013
- Valet Clerk
- Greeted guests upon arrival
- Coordinated daily bellman duties
- Coordinated guests requests throughout the resort
Education
No Degree -
University of Hawaii College
KahuluiSkills
- Fast learner
- Active learning
- Active listener
- Decision making
- Exceptional customer service
- Time management
- Organized
- Great leader
Timeline
Lead VIP Coordinator
Andaz Maui At Wailea Resort
04.2019 - Current
Assistant Operations Manager-Rooms
Andaz Maui At Wailea Resort
06.2018 - 04.2019
Resort Host/Rooms Control
Andaz Maui At Wailea Resort
05.2014 - 06.2018
Restaurant Resort Host
Andaz Maui At Wailea Resort
07.2013 - 05.2014
Guest Services Coordinator
Four Seasons Resort Maui
10.2010 - 09.2013
No Degree -
University of Hawaii College
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