KATHLEEN TABBILOS
Kahului,HI
Summary
Passionate in creating exceptional service and eager to keep moving forward. Willingness to learn, share my service and management knowledge with my team.
Overview
12
12
years of professional experience
Work History
Lead VIP Coordinator
Andaz Maui At Wailea Resort
Wailea , Hawaii
2019.04 - Current
- Assist our VIP manager with guest concerns
- Consistently offered personalized activities for our VIP guests based on email and phone conversations
- Assist with Villa owner's needs while on/off property
- Worked with other departments to coordinate exceptional guest satisfaction
Assistant Operations Manager-Rooms
Andaz Maui At Wailea Resort
Wailea , Hawaii
2018.06 - 2019.04
- Assisted my manager with guest concerns
- Supervised operations team to provide excellent customer service
- Developed and maintained operational guidelines for staff
- Evaluated operational strategies and recommend improvements
- Guided employees to collaborate daily job tasks and achieve service targets
Resort Host/Rooms Control
Andaz Maui At Wailea Resort
Wailea , Hawaii
2014.05 - 2018.06
- Provided quality guest services
- Assisted with daily front office operations with check in and check out
- Used cash handling and credit card machines to
- Assisted with valet clerical needs
- Assigned guests rooms based on guest requests and needs
Restaurant Resort Host
Andaz Maui At Wailea Resort
Wailea , Hawaii
2013.07 - 2014.05
- Assisted with restaurant seating arrangement
- Assigned servers to designated sections
- Trained colleagues with restaurant needs
Guest Services Coordinator
Four Seasons Resort Maui
Wailea , Hawaii
2010.10 - 2013.09
- Valet Clerk
- Greeted guests upon arrival
- Coordinated daily bellman duties
- Coordinated guests requests throughout the resort
Education
No Degree -
University of Hawaii College
KahuluiSkills
- Fast learner
- Active learning
- Active listener
- Decision making
- Exceptional customer service
- Time management
- Organized
- Great leader
Timeline
Lead VIP Coordinator
Andaz Maui At Wailea Resort
2019.04 - Current
Assistant Operations Manager-Rooms
Andaz Maui At Wailea Resort
2018.06 - 2019.04
Resort Host/Rooms Control
Andaz Maui At Wailea Resort
2014.05 - 2018.06
Restaurant Resort Host
Andaz Maui At Wailea Resort
2013.07 - 2014.05
Guest Services Coordinator
Four Seasons Resort Maui
2010.10 - 2013.09
No Degree -
University of Hawaii College
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