Kathleen Thomas
Summary
Superior communication, organizational skills, and customer service driven. People person with energetic personality and driven to succeed personally and to contribute to the company success. Ability to work well under pressure and thrives in a fast-paced environment. Excellent problem-solving skills, over 10 years of strong leadership experience.
Overview
34
34
years of professional experience
Work History
Sales Lead
Serena And Lily
05.2023 - 02.2025
- Enhanced guest experience by anticipating needs and providing personalized, high-quality service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Revenue Recovery Specialist
Knowtion Health
02.2019 - 05.2023
- Manage inventory from multiple clients with a variety of accounts with complex denials, such as new and priority accounts
- Identify and resolve denials to obtain timely payment for clients
- Prepare and submit appeals with required documentation in a timely manner
- Use professional notation that is clear, concise, and comprehensive throughout the claim resolution process
- Proficient with web portals, client systems, and databases as necessary to document and resolve accounts.
Co-Manager
Fairchild Tropical Botanical Garden
08.2017 - 02.2019
- Co-Manager of The Shop at Fairchild daily creating an environment where customer service is the priority, as well as building and cultivating relationships with our guests, members, and team
- Worked as a team leader, by being friendly, courteous, and respectful of fellow team members
- Communicated any changes in policy or procedures, and any new information to the team
Personal Cruise Consultant
Norwegian Cruise Lines
03.2014 - 03.2017
- Established and maintained quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, to close sale and meet/exceed revenue goals
- Acquired in-depth industry and company knowledge to articulate cruise product features, benefits, and pricing
Human Resource Assistant
HealthSouth Rehabilitation Hospital
01.2013 - 02.2014
- Assisted with all HR office operations; benefits, recruitment and retention, workers' compensation, staffing and wages, and employee relations
- Knowledgeable with Taleo and PeopleSoft system
- Assisted with any special events
- Performed all general Human Resource administrative tasks
- Schedule and coordinate all interviews for HRD, applicant tracking and posting in Taleo
Human Resource Assistant
American Girl
07.2012 - 01.2013
- Assisted with all HR office operations, benefits, recruitment, and employee relations
- Knowledgeable with Taleo and PeopleSoft system
- Ensured compliance with state and federal regulations when setting policies and procedures and in dealing with daily employee situations
- Assisted with screening of employee's before interviewing with Department Managers
- New hire paperwork for over 120 new employees.
Account Executive
Entertainment Publications LLC.
07.2002 - 01.2012
- Researched and developed top accounts in designated area
- Initiated contact to schedule appointment and represent programs and prepare proposals
- Supported schools, youth groups and nonprofit groups in recruiting and training volunteers for fundraisers, supervised volunteers for the duration of their fundraiser
- Trained and developed staff of 12 customer service representatives to provide customer service
- Responsible for implementing all business-building and relationship-building expectations with existing accounts
Department Manager
Bloomingdale's Department Store
04.1991 - 03.1996
Education
Bachelor's Degree -
Keiser University
Miami, FLAssociate's Degree -
Bauder College
Miami, FLTimeline
Sales Lead
Serena And Lily
05.2023 - 02.2025
Revenue Recovery Specialist
Knowtion Health
02.2019 - 05.2023
Co-Manager
Fairchild Tropical Botanical Garden
08.2017 - 02.2019
Personal Cruise Consultant
Norwegian Cruise Lines
03.2014 - 03.2017
Human Resource Assistant
HealthSouth Rehabilitation Hospital
01.2013 - 02.2014
Human Resource Assistant
American Girl
07.2012 - 01.2013
Account Executive
Entertainment Publications LLC.
07.2002 - 01.2012
Department Manager
Bloomingdale's Department Store
04.1991 - 03.1996
Associate's Degree -
Bauder College
Bachelor's Degree -
Keiser University
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