Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Hi, I’m
Kathleen Trapp
Mckinney,TX
Summary
Overview
16
years of professional experience
1
Certification
Work History
Modoma Health
Clinic Administrator
01.2024 - 03.2024
Job overview
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Coordinated multidisciplinary team meetings to discuss patient cases, improving care coordination and overall treatment outcomes.
- Implemented a comprehensive performance management system that effectively tracked staff accomplishments, allowing for more informed decision-making regarding promotions and raises.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
Modoma Health
Physical Medicine Assistant Manager
03.2021 - 03.2024
Job overview
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Modoma Health
Lead Massage Therapist
08.2017 - 03.2021
Job overview
- Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
- Implemented a consistent documentation system for tracking client progress and adjusting treatment plans as needed.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
- Promoted health and wellness by educating clients on self-care techniques and the benefits of regular massage therapy sessions.
- Built rapport with clients through attentive listening skills, earning trust as their go-to therapist for ongoing care.
- Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
- Assisted in the hiring and interviewing process for new team members, ensuring candidates were a strong fit for the business's culture and values.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Corinthian Wellness Spa
Lead Licensed Massage Therapist
11.2007 - 07.2017
Job overview
- Increased overall revenue by upselling additional services and products to clients during their appointments.
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
- Promoted wellness programs within the community through participation in local events, health fairs, and informational presentations.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
- Provided exceptional pain relief for clients suffering from chronic conditions or post-injury discomfort through targeted therapeutic techniques.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Improved overall clinic efficiency by implementing a streamlined client intake process, resulting in reduced wait times and higher customer satisfaction.
- Exceeded performance targets consistently by maintaining a high level of productivity, leading to recognition as one of the top performers within the team.
- Established and implemented massage protocols and procedures.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Education
Seattle Massage SchoolSeattle, WA
Massage Therapy Certification from Massage Therapy
08.1995
University Overview
The University of The ArtsPhiladelphia, PA
Bachelor of Arts from Dance
05.1991
University Overview
Skills
- Patient Relations
- Office Administration
- Supply Coordination
- Adaptability and Flexibility
- Employee Performance Evaluations
- Process Implementation
- HIPAA Compliance
- Employee Work Scheduling
- Employee Recruitment, Hiring and Training
- EHR comprehension
- General Medical Billing knowledge
Certification
Massage Therapy License - 1995- Present
MT# 035035
American Massage Therapy Association
American Massage Therapy Association
Current member of Professional Massage Therapy Association.
Timeline
Clinic Administrator
Modoma Health
01.2024 - 03.2024
Physical Medicine Assistant Manager
Modoma Health
03.2021 - 03.2024
Lead Massage Therapist
Modoma Health
08.2017 - 03.2021
Lead Licensed Massage Therapist
Corinthian Wellness Spa
11.2007 - 07.2017
Seattle Massage School
Massage Therapy Certification from Massage Therapy
The University of The Arts
Bachelor of Arts from Dance
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