Kathleen Trumpatori
Oceanside,NY
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
24
24
years of professional experience
Work History
Childcare Provider
Noe Family
Oceanside, NY
09.2012 - 06.2022
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Assisted children with homework assignments.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Developed strong relationships with family providing regular updates on child progress and establishing trust.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Drove children to afterschool activities and sports programs
Passenger Service Agent
JetBlue
JFK International Airport
05.2013 - 06.2018
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Admirals Club Lounge Concierge
American Airlines
JFK International Airport
06.1998 - 05.2013
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
Education
High School Diploma -
John Adams High School
Ozone Park, NYSkills
- Child Supervision
- Personal Hygiene Assistance
- Reliable and punctual
- Flexible
- Cheerful and Energetic
- CPR
- Multi-task ability
- Conflict resolution technique
Timeline
Passenger Service Agent
JetBlue
05.2013 - 06.2018
Childcare Provider
Noe Family
09.2012 - 06.2022
Admirals Club Lounge Concierge
American Airlines
06.1998 - 05.2013
High School Diploma -
John Adams High School