Dynamic leader with a proven track record at Utica Coffee Roasting Inc, adept in sales strategy development and market research. Excelled in driving profitability through innovative product launches and strategic planning. Skilled in team building and customer engagement, significantly enhancing team performance and revenue goals. Expert in utilizing analytical thinking for effective decision-making and performance optimization.
Overview
30
30
years of professional experience
Work History
Sales Coordinator
Utica Coffee Roasting Inc
Utica, NY
01.2018 - Current
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Built sales forecasts and schedules to reflect desired productivity targets.
Conducted market research to identify potential customers for sales campaigns.
Maintained accurate records of sales activity and generated reports for management review.
Coached, developed and motivated team to achieve revenue goals.
Planned trade shows and conferences for new product launching or existing product promotion.
Prepared weekly reports on sales activities, revenue, expenses, and other key metrics.
Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
Conducted market research to identify selling possibilities and evaluated customer needs actively.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Conducted market research and reported on competitors.
Managed inventory and supplies to ensure materials were available when needed.
Utilized various software and tools to streamline processes and optimize performance.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Litigation Specialist
NYCM Insurance
Edmeston, NY
01.1995 - 09.2017
Directed and resolved litigation claims through strategy collaboration with defense counsel.
Skilled in complex arbitration and mediation negotiations.
Evaluated files for litigation when evidence supported legal action.
Providing optimum service to policyholders and agents.
Negotiating fair settlements and identifying SIU claims.
Oversaw scheduling to guarantee timely completion of assignments.
Prepared deposition summaries, trial notebooks, exhibits and other materials necessary for litigation proceedings.
Participated in client meetings to discuss strategy for pending litigation.
Provided guidance to junior staff members on procedural aspects of litigation practice.
Maintained updated knowledge through continuing education and advanced training.
Education
Certifications - Insurance Agency Certifcation
Uitca College
Utica NY
01-1999
High School Diploma -
Cooperstown Central
Cooperstown NY
06-1985
Some College (No Degree) - Business
Morrisville College
Morrisville NY
Skills
Sales forecasting
Cross-selling techniques
Exceptional leader
Issue resolution
Sales strategies
Team collaboration
Customer engagement and support
Strong enthusiasm
Workflow coordination
Performance tracking
Analytical thinking
Strategic planning
Distribution management
Sales strategy development
Market research
Team building
About Me.
Experienced Sales Operations Manager with a focus on improving efficiency and productivity. Proven ability to drive sales growth through strategic planning and effective team management, experienced in implementing process improvements that have reduced operational costs, and committed to delivering outstanding customer service and fostering a productive, positive work environment
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company