KATHLEEN VALVERDE
Prineville,OR
Summary
I’m very strong is sales and customer service
Overview
33
33
years of professional experience
Work History
Sales Associate
Quilt Shack
04.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Morning Waitress
Country Nook
03.2001 - 04.2011
- Maintained high-quality service under pressure.
- Showcased ability to handle multiple tasks by effectively managing tables and organizing orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Morning Waitress
Sweetwaters Restaurant
02.1992 - 04.2000
- Delivered exceptional customer service consistently, even under pressure.
- Balanced numerous dining tasks simultaneously, ensuring timely service delivery.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Skills
I pay attention to detail, and I’m a very hard worker and fast learner
Timeline
Sales Associate
Quilt Shack
04.2019 - Current
Morning Waitress
Country Nook
03.2001 - 04.2011
Morning Waitress
Sweetwaters Restaurant
02.1992 - 04.2000