Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Vargas

Pawleys Island,SC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Concierge

Oxford Club
08.2022 - 01.2024
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Lead Receptionist

Extended Stay America
08.2021 - 08.2022
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Team Lead Trainer

Symmetry 360 Massage
01.2020 - 07.2021
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
  • Boosted employee retention rates by creating an engaging and supportive work environment.

Education

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ

Skills

  • Bilingual (Spanish)
  • Reservations Management
  • Administrative Support
  • Hospitality
  • Office and Staff Streamlining
  • Problem Solving

Timeline

Concierge

Oxford Club
08.2022 - 01.2024

Lead Receptionist

Extended Stay America
08.2021 - 08.2022

Team Lead Trainer

Symmetry 360 Massage
01.2020 - 07.2021

Bachelor of Arts - Psychology

Montclair State University

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Kathleen Vargas