Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Villa

Durango,CO

Summary

Highly-motivated employee with two decades of home-based and remote employment experience. Strong work ethic, adaptability and interpersonal skills. Adept at working independently or collaborating with colleagues. A keen interest in acquiring new technology and software abilities. Engaged education consultant and sales representative with a dedication to helping communities enhance student learning and outcomes. Ability to take initiative and meet tight deadlines. Classroom teaching and educational program management background.

Overview

25
25
years of professional experience

Work History

NAEP Assessment Coordinator

Westat
Rockville, MA
10.2018 - Current
  • Coordinate administration of bi-annual US Department of Education's National Assessment of Educational Progress (NAEP)
  • Provide equipment, software and protocol training to assessment administration team
  • Facilitate video meetings with school and technology coordinators to ensure seamless testing experience.
  • Liaison for NAEP and school staff
  • Safeguard equipment and data integrity
  • Position requires collaborative problem-solving and flexibility with environments and technology

Student Support Assistant

Pearson Online Learning Services
Orlando, FL
07.2019 - 06.2023
  • High call volume student outreach for 40+ academic partners to encourage degree program persistence.
  • Foster ongoing communication with advising teams
  • Identify scenarios putting students at risk of non-persistence
  • Appointment scheduling for academic advisers.
  • Manage Salesforce interface and call reports.
  • Collaborate with colleagues on best practices and shared document development.
  • Meet or exceed KPI
  • Adapt to rapid technology changes and educational trends

Chief Scoring Leader

Educational Testing Service Inc.
Princeton , NJ
01.2003 - 10.2022
  • Holistically scored assessments in English and Spanish
  • Mentored remote scoring teams
  • Maintained daily performance analytics
  • Expertise in TOEFL, HiSET, CAASPP, HSTW, CELLA, ELPAC and Texas STAAR

Colorado Account Manager

School Specialty
Greenville, WI
06.2009 - 10.2014
  • Consultative sales and customer service to public, private and parochial schools in 31 counties
  • Presented pricing programs and long-tail assortment of solutions including consumable supplies, furniture and equipment, and curricula and assessment products
  • Managed sales cycles from discovery to closing
  • Maintained rapport and developed selling strategies with key decision-makers at all district levels
  • Provide superior customer service and tenacious, dedicated problem-solving for every school in territory
  • Won largest Furniture & Equipment growth award in Western Region after one year in position

Educational Consultant

Harcourt School Publishers
Chicago, IL
09.2003 - 09.2007
  • Conducted school staff sales presentations and post-sale product trainings
  • Implemented teacher pilot programs for new curricula and assessment products
  • Managed product booths at sales conferences
  • Designed and delivered promotional product kits for schools in CO, NM, UT and AZ

ESL Program Coordinator

Archuleta County Education Center
Pagosa Springs, CO
10.1998 - 10.2002
  • Directed daily operations of county ESL program provides services for Kindergarten to adult learners.
  • Created a variety of instructional materials to support the learning of ESL
  • Oversaw materials adoption and budget management
  • Initiated Colorado's' first ESL standards-based portfolio curriculum

Education

Bilingual K-6 Teacher License - Elementary Education

Fort Lewis College
05.1995

Bachelor of Arts - Spanish Language And Literature

Fort Lewis College
Durango, CO
12.1987

Skills

  • Salesforce
  • Sharepoint
  • Google Suite
  • Microsoft Suite
  • School Information Systems
  • Learning Management Software
  • Scheduling Software
  • Educational Program Administration
  • Budget Administration
  • Spanish language skills

Timeline

Student Support Assistant

Pearson Online Learning Services
07.2019 - 06.2023

NAEP Assessment Coordinator

Westat
10.2018 - Current

Colorado Account Manager

School Specialty
06.2009 - 10.2014

Educational Consultant

Harcourt School Publishers
09.2003 - 09.2007

Chief Scoring Leader

Educational Testing Service Inc.
01.2003 - 10.2022

ESL Program Coordinator

Archuleta County Education Center
10.1998 - 10.2002

Bilingual K-6 Teacher License - Elementary Education

Fort Lewis College

Bachelor of Arts - Spanish Language And Literature

Fort Lewis College

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Kathleen Villa