Kathleen Waddell

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times over the phone.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Analyzed customer data to identify trends and anticipate customer needs.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients over the phone.
• Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
• Increased customer satisfaction with thorough product demonstrations and personalized advice over the phone.
• Enhanced brand visibility, orchestrating participation in industry events in the community.
• Built customer loyalty and retention by delivering excellent shopping experiences over the phone.
• Developed strong rapport with customers and created positive impression of business over the phone.

Performed cash, card, and check transactions to complete customer purchases over the phone.

• Provided ongoing feedback and constructive criticism, fostering a culture of continuous learning and growth within the telesales team.
• Established rapport with prospects quickly, fostering trust and credibility in the telesales process.
• Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
• Streamlined telesales processes for increased efficiency and higher call volume management.
• Conducted post-sales follow-ups to gather valuable feedback for continuous improvement of telesales approach.

• Participated in regular training sessions for continuous improvement in retail knowledge and skills.
• Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
• Developed strong product knowledge to provide accurate information and expert advice to customers.
• Managed inventory for optimal stock levels and efficient merchandise presentation.
• Improved customer satisfaction by providing personalized assistance and product recommendations.
• Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
• Ensured a clean, organized store environment to enhance the shopping experience.
• Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
• Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
• Increased sales revenue by promoting store promotions and upselling products.
• Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
• Utilized POS systems efficiently for accurate transactions and inventory management purposes.
• Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
• Implemented loss prevention strategies to minimize shrinkage rates while maintaining positive customer experiences.
• Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
• Enhanced store reputation through friendly interactions with customers from diverse backgrounds.
• Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Analyzed customer data to identify trends and anticipate customer needs.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
• Increased customer satisfaction with thorough product demonstrations and personalized advice.
• Enhanced brand visibility, orchestrating participation in industry events and conferences.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Performed cash, card, and check transactions to complete customer purchases.