Kathleen Walker
Easton,PA
Summary
Detail-oriented and knowledgeable Medical Office Assistant with 10 years of experience and strong office management skills. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.
Overview
10
10
years of professional experience
Work History
Care Continuum Partner
Lehigh Valley Health Network
2023.08 - Current
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Scheduled all Chemotherapy treatments and radiology studies.
- Prepared and processed patient referrals and transfer requests.
Patient Service Representative
UPMC Heart And Vascular Institute
2022.11 - 2023.11
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Developed and implemented customer service policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Office Manger/Medical Assistant
Shaker Medical Group
2020.04 - 2023.03
- Manage Front end office.
- Hire, train and manage office staff.
- Handle patient complaints and compliments.
- Keep track of the Doctor's schedules and meetings.
- Entered procedure codes and diagnosis codes into medical billing software.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed EKG's, venipuncture and administered vaccines.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Complete prior authorizations for Radiology studies and medications.
Medical Receptionist/Medical Assistant
Ronald Willenborg, MD
2014.09 - 2020.04
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed and filed financial documentation for accounting purposes.
- Preparing and sending out lab specimen's.
- Performing EKG's.
- Refill medications.
- Complete prior authorizations for radiology studies and medications.
- Collect co-pays and any outstanding balances.
- Insurance verification.
Prior Authorization Representative
Holy Name Hospital
2022.01 - 2022.06
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Tracked referral submission during facilitation of prior authorization issuance.
- Communicated pertinent information to client's prescribing provider to facilitate quality service.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Maintained patient confidentiality and safeguarded medical records to avoid information breaches.
Education
Associate of Applied Science - Medical Assisting
Eastern International College - Belleville
Belleville, NJ09.2014
High School Diploma -
Montclair High School
Montclair, NJ06.2010
Skills
- Physician assistance
- Patient Relations
- Patient Care
- Scheduling
- Managing Patient Records
- Understanding of Medical Terminology
- Conflict resolution
- Supervision
- Training & Development
- Prescription Filling
- Customer Service oriented
- Personable
- Excellent communications skills
References
References available upon request.
Timeline
Care Continuum Partner
Lehigh Valley Health Network
2023.08 - Current
Patient Service Representative
UPMC Heart And Vascular Institute
2022.11 - 2023.11
Prior Authorization Representative
Holy Name Hospital
2022.01 - 2022.06
Office Manger/Medical Assistant
Shaker Medical Group
2020.04 - 2023.03
Medical Receptionist/Medical Assistant
Ronald Willenborg, MD
2014.09 - 2020.04
Associate of Applied Science - Medical Assisting
Eastern International College - Belleville
High School Diploma -
Montclair High School
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