KATHLEEN WARD MCCLARY
Point Pleasant,USA
Summary
Experienced office manager with a strong ability to organize and optimize daily operations to enhance workplace efficiency. Skilled in multitasking, prioritizing tasks, and implementing efficient office systems to support organizational growth. Dedicated to fostering a collaborative environment, improving team performance, and ensuring smooth day-to-day operations. Possesses strong problem-solving and organizational skills, with a focus on continuous improvement.
Overview
16
16
years of professional experience
Work History
Legal Assistant
The Law Office of Elana G. Tawil
West Long Branch, New Jersey
11.2024 - Current
- Answer phones promptly while providing courteous customer service.
- Perform basic bookkeeping duties, including tracking payments received from clients, and account reconciliation.
- Draft and prepare legal documents, including retainer agreements, client letters, and general correspondence.
- Manage and maintain organized filing systems for client case files, legal documents, and firm records. Digitize paper records for integration into a secure database system.
- Maintain client confidentiality in all matters.
Director of Client Services
Net-Trade MLS
Remote
05.2022 - 01.2025
- Served as one of the original, core team members responsible for learning, developing, and training in all aspects of a Commercial Real Estate MLS startup company.
- Led and managed a team of five U.S.-based client services team members while overseeing a team of data entry specialists in India to ensure exceptional services and white-glove onboarding for all clients.
- Managed all communications with brokers and their staff to ensure timely updating of all CRE listings.
- Assisted the COO and CEO in overseeing all day-to-day operations, and participated in weekly Executive Board meetings, providing feedback for strategic planning.
- Created training guides to enhance employees' knowledge base in their respective fields.
- Collaborated with other members of the executive team to ensure alignment of operational strategies with sales, marketing, finance, programming, and other functions.
Office Administrator
Shore Points NJ LLC.
Point Pleasant, NJ
02.2017 - 05.2022
- Interacted professionally with customers and inside personnel, answering questions, and responding to phone and email inquiries.
- Managed a database of over 300 vacation rental properties. Handled weekly check-ins.
- Reviewed documents and obtained additional information to complete accurate paperwork, and avoid delays.
- Supported efficient operations by managing errands, such as dropping off lockboxes, hosting open houses, facilitating CO inspections, and attending closings.
- Organized and maintained systems to track leads coming from social media, the website, and other funnels.
- Drafted contracts, purchase agreements, closing statements, and leases.
Office Manager
Ward Realty
Point Pleasant Beach, NJ
01.2009 - 02.2017
- Welcomed customers, offered assistance, and answered questions by providing rates, terms, and conditions of rentals.
- Updated and maintained rental agreement files and documents.
- Received rent payments and tracked transactions in accounting software.
- Conducted background checks on applicants.
- Updated tenant and unit information to keep current in housing database.
Education
Secretarial Studies And Business Administration
Stuart School of Business Administration
Wall, NJ01-1998
Associate of Applied Science - Culinary Arts
Brookdale Community College
Lincroft, NJ05.2005
Real Estate Salesperson -
Ocean School of Real Estate
Toms River, NJ01-2009
Skills
- Tech-savvy, with a strong proficiency in various software and tools
- Excellent organizational and multitasking skills
- Customer Relationship Management
- Analytical problem-solving skills
- Meticulous attention to detail, ensuring accuracy and quality in all tasks
- Advanced proficiency in Google Workspace (G Suite), and Microsoft Office Suite
- Skilled in Adobe Acrobat Pro for document creation, editing, and secure file management
- Certified Notary Public, experienced in authenticating legal documents with precision
Timeline
Legal Assistant
The Law Office of Elana G. Tawil
11.2024 - Current
Director of Client Services
Net-Trade MLS
05.2022 - 01.2025
Office Administrator
Shore Points NJ LLC.
02.2017 - 05.2022
Office Manager
Ward Realty
01.2009 - 02.2017
Secretarial Studies And Business Administration
Stuart School of Business Administration
Associate of Applied Science - Culinary Arts
Brookdale Community College
Real Estate Salesperson -
Ocean School of Real Estate