KATHLEEN WARREN
Blandon,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service and patient care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
47
47
years of professional experience
Work History
Intake Caseworker
Commonwealth Of Pennsylvania Department Of Welfare
Reading, PA
03.2007 - 01.2011
- Interviewed applicants face to face and via phone who were applying for State welfare assistance
- Gathered relevant information and organized, verified and recorded client data
- Researched and followed all Department of Welfare policy to determine eligibility
- Represented the agency at appeal hearings
- Data entered all information into department computer system
- Extensive verbal and written communication skills
- Use of internet and all Microsoft Office products
Food Service Worker/Manager/GM
Various, And Too Mnay To List.
Reading, PA
04.1980 - 03.2007
- Created appealing food arrangements for party trays and specialized orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Led team of servers to consistently meet customer service and sales targets.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Corporate Mastercard Administrator
Penske Truck Leasing
Reading, PA
10.1998 - 12.2006
- Responsible for issuing Corporate credit cards to company employees for company use for purchases at relevant field locations
- Developed Microsoft Access system to track and maintain the card system
- Generated reports for field and corporate management in order to track purchases and finances
- Presented monthly team meetings with country wide managers to help expand and train ne and unfamiliar personnel with the unique card system
Medical and Dental Claims Examiner
US Life Insurance Company
Reading, PA
02.1995 - 09.1998
- Handled examination and processing of medical and dental claims. Daily goals for processing claims and assisting insured clients via phone were required to be met.
- Prioritized all customer service inquiries
- Job required complete knowledge of all medical and dental plans issued by the company, and all necessary specific coding determined by company and state law
Dental Assistant/Pediatric Dental Hygienist
Dr Ronald Szish, DDS
Reading, PA
10.1990 - 02.1995
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed routine cleanings on children under age of 16
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Documented patient dental health information, medical history and vital signs for future reference.
Education
Associate of Arts - Dentistry (Pre-Dentistry)
Northampton Community College
Bethlehem, PA01.1992
Skills
- Issue Reporting
- Collaboration and Teamwork
- Agency Service Requirements
- Report Preparation
- Maintaining Client Records
- Customer Service
- Attention to Detail
- Client and Family Interviews
- Verbal and Written Communication
- Medical Records Review
- Client Intakes
- Data Entry Software
Timeline
Intake Caseworker
Commonwealth Of Pennsylvania Department Of Welfare
03.2007 - 01.2011
Corporate Mastercard Administrator
Penske Truck Leasing
10.1998 - 12.2006
Medical and Dental Claims Examiner
US Life Insurance Company
02.1995 - 09.1998
Dental Assistant/Pediatric Dental Hygienist
Dr Ronald Szish, DDS
10.1990 - 02.1995
Food Service Worker/Manager/GM
Various, And Too Mnay To List.
04.1980 - 03.2007
Associate of Arts - Dentistry (Pre-Dentistry)
Northampton Community College
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