Kathleen Webb
Richmond,VA
Summary
Motivated and fast learner with engaging personality and flexible approach. Upbeat, friendly and helpful in anticipating customer needs to facilitate enjoyable experiences. Dependable and successful in providing fast, high-quality customer service to guests in various settings. Adaptable professional with expertise in many different fields of service, caretaking, training, and labor.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Dog Handler and Trainer Apprentice
Canine Adventure
Richmond, VA
08.2018 - 12.2022
- 2 years experience in dog trainer apprentice program with responsibilities such as: learning and teaching positive reinforcement training methods, studying science-based current canine research, assistant teaching training classes at SPCA and for CA
- Assessed animals and consulted with owners about suitability for desired needs for walks, care, and training based on temperament, age, home life, history, and other factors.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing in company car and personally.
- Developed strong personal relationships and trust with dogs and clients through good rapport, positive communication, and consistently high service
- Fed, walked, hiked, and cared for dogs during owners' workdays, absences, and out-of-town trips.
- Tracked metrics such as overall health, behaviors and diet to isolate and address concerns.
Private Caregiver
Individual Employer
Richmond, VA
01.2018 - 10.2019
- Provided assistance in daily living activities
- Documented medications and important records.
- Transported individual to events and activities, medical appointments and shopping trips.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assistance in taking care of other household members and pets
Restaurant Team Member
Red Eye Cookie Co
Richmond, VA
08.2016 - 02.2017
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Sales Associate, Seasonal
Lush Cosmetics
Richmond, VA
11.2016 - 01.2017
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and recommended complimentary product upsales
- Quickly learned company processes, extensive and specific product knowledge, and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
Pharmacy Technician
Omnicare
Richmond, VA
07.2014 - 12.2015
- Triage specialist at closed door pharmacy for long term care homes
- Separate and send all incoming documentation to appropriate destination within company for facility in as quickly as possible to help operations run smoothly.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Data entry and memorization of medical coding
- Working between facility, pharmacy, pharmacist, patient, and insurance to fill medication and resolve issues.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Craftsman
Concrete Ideas
Richmond, VA
10.2008 - 07.2014
- Read and interpreted blueprints and construction documents to determine project directives.
- Attached subassemblies together using glue, dowels, nails, screws and clamps.
- Cut materials according to specifications in preparation for installation.
- Planned projects by identifying necessary equipment, tools and required assistance.
- Performed fabrication work of products such as custom concrete countertops, furniture, household and commercial items
- Installation and placement of fiber optic lighting within product.
- Maintained proper and safe use and storage of cleaning chemicals
Member Service Associate
Ymca Of Greater Richmond
Richmond, VA
11.2008 - 09.2013
- Responded to customer calls and emails to answer questions about products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept membership and administration records current and accurate to promote efficiency.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Maintained and managed customer files and databases.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Maggie L Walker Governor's School
Richmond, VA 09.2006 - 05.2010
Professional Certification Degrere - Pharmacy Technician
J Sargeant Reynolds Community College
Richmond, VA 12.2012 - 12.2014
CPDT-KA Professional Certification - Dog Training
Apprentice Program - 2 Year
Canine Adventure 04.2020 - 10.2022
Skills
Decision-Making
Attention to Detail
Dependable and Responsible
Interpersonal Communication
Self-Motivated
Organization and Time Management
Teamwork and Collaboration
Multitasking Abilities
Dominion, LT, TTP, Google Suite, Zoom Software Proficiency
Animal care
Medical care
Timeline
CPDT-KA Professional Certification - Dog Training
Apprentice Program - 2 Year
04.2020 - 10.2022
Dog Handler and Trainer Apprentice
Canine Adventure
08.2018 - 12.2022
Private Caregiver
Individual Employer
01.2018 - 10.2019
Sales Associate, Seasonal
Lush Cosmetics
11.2016 - 01.2017
Restaurant Team Member
Red Eye Cookie Co
08.2016 - 02.2017
Pharmacy Technician
Omnicare
07.2014 - 12.2015
Professional Certification Degrere - Pharmacy Technician
J Sargeant Reynolds Community College
12.2012 - 12.2014
Member Service Associate
Ymca Of Greater Richmond
11.2008 - 09.2013
Craftsman
Concrete Ideas
10.2008 - 07.2014
High School Diploma -
Maggie L Walker Governor's School
09.2006 - 05.2010