Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Webb

Richmond,VA

Summary

Motivated and fast learner with engaging personality and flexible approach. Upbeat, friendly and helpful in anticipating customer needs to facilitate enjoyable experiences. Dependable and successful in providing fast, high-quality customer service to guests in various settings. Adaptable professional with expertise in many different fields of service, caretaking, training, and labor.

Overview

19
19
years of professional experience
8
8
years of post-secondary education

Work History

Dog Handler and Trainer Apprentice

Canine Adventure
Richmond, VA
08.2018 - 12.2022
  • 2 years experience in dog trainer apprentice program with responsibilities such as: learning and teaching positive reinforcement training methods, studying science-based current canine research, assistant teaching training classes at SPCA and for CA
  • Assessed animals and consulted with owners about suitability for desired needs for walks, care, and training based on temperament, age, home life, history, and other factors.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing in company car and personally.
  • Developed strong personal relationships and trust with dogs and clients through good rapport, positive communication, and consistently high service
  • Fed, walked, hiked, and cared for dogs during owners' workdays, absences, and out-of-town trips.
  • Tracked metrics such as overall health, behaviors and diet to isolate and address concerns.

Private Caregiver

Individual Employer
Richmond, VA
01.2018 - 10.2019
  • Provided assistance in daily living activities
  • Documented medications and important records.
  • Transported individual to events and activities, medical appointments and shopping trips.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assistance in taking care of other household members and pets

Restaurant Team Member

Red Eye Cookie Co
Richmond, VA
08.2016 - 02.2017
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.

Sales Associate, Seasonal

Lush Cosmetics
Richmond, VA
11.2016 - 01.2017
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and recommended complimentary product upsales
  • Quickly learned company processes, extensive and specific product knowledge, and selling techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new and potential customers.

Pharmacy Technician

Omnicare
Richmond, VA
07.2014 - 12.2015
  • Triage specialist at closed door pharmacy for long term care homes
  • Separate and send all incoming documentation to appropriate destination within company for facility in as quickly as possible to help operations run smoothly.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Data entry and memorization of medical coding
  • Working between facility, pharmacy, pharmacist, patient, and insurance to fill medication and resolve issues.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Craftsman

Concrete Ideas
Richmond, VA
10.2008 - 07.2014
  • Read and interpreted blueprints and construction documents to determine project directives.
  • Attached subassemblies together using glue, dowels, nails, screws and clamps.
  • Cut materials according to specifications in preparation for installation.
  • Planned projects by identifying necessary equipment, tools and required assistance.
  • Performed fabrication work of products such as custom concrete countertops, furniture, household and commercial items
  • Installation and placement of fiber optic lighting within product.
  • Maintained proper and safe use and storage of cleaning chemicals

Member Service Associate

Ymca Of Greater Richmond
Richmond, VA
11.2008 - 09.2013
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Kept membership and administration records current and accurate to promote efficiency.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Maintained and managed customer files and databases.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Maggie L Walker Governor's School
Richmond, VA
09.2006 - 05.2010

Professional Certification Degrere - Pharmacy Technician

J Sargeant Reynolds Community College
Richmond, VA
12.2012 - 12.2014

CPDT-KA Professional Certification - Dog Training

Apprentice Program - 2 Year
Canine Adventure
04.2020 - 10.2022

Skills

    Decision-Making

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Timeline

CPDT-KA Professional Certification - Dog Training

Apprentice Program - 2 Year
04.2020 - 10.2022

Dog Handler and Trainer Apprentice

Canine Adventure
08.2018 - 12.2022

Private Caregiver

Individual Employer
01.2018 - 10.2019

Sales Associate, Seasonal

Lush Cosmetics
11.2016 - 01.2017

Restaurant Team Member

Red Eye Cookie Co
08.2016 - 02.2017

Pharmacy Technician

Omnicare
07.2014 - 12.2015

Professional Certification Degrere - Pharmacy Technician

J Sargeant Reynolds Community College
12.2012 - 12.2014

Member Service Associate

Ymca Of Greater Richmond
11.2008 - 09.2013

Craftsman

Concrete Ideas
10.2008 - 07.2014

High School Diploma -

Maggie L Walker Governor's School
09.2006 - 05.2010
Kathleen Webb