Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHLEEN WEBER

Palmetto,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

20
20
years of professional experience

Work History

Sales Associate

Sears Roebuck
08.2012 - 06.2018
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Customer Service Represntative

K-Tron Corporation
08.1998 - 02.2010
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Office Assistant

Dr. John Gatti
03.2003 - 04.2005
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Increased customer satisfaction by providing professional and courteous front desk suppor
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Education

High School Diploma -

Pitman High School
Pitman, NJ

Associate of Arts - American History

Gloucester County Community College
Sewell, NJ
06-2000

Skills

  • Customer service
  • Teamwork and collaboration
  • Cash handling
  • Listening skills
  • Exceptional customer service

Timeline

Sales Associate

Sears Roebuck
08.2012 - 06.2018

Office Assistant

Dr. John Gatti
03.2003 - 04.2005

Customer Service Represntative

K-Tron Corporation
08.1998 - 02.2010

High School Diploma -

Pitman High School

Associate of Arts - American History

Gloucester County Community College
KATHLEEN WEBER