Kathleen Wells
Sanford,FL
Summary
Seasoned professional with self-directed mindset and extensive experience valuing real estate land, homes and commercial properties. Highly analytical, organized and detail-oriented with systematic approach. Experienced Customer Service Representative with 8 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
State Certified Residential Real Estate Appraiser
Appraisal Group, Inc.
01.2004
- Research, organize and analyze data pertinent to the subject property from various Multiple Listing Services, public records and homeowners
- Schedule appointments, compile data on comparable, sketch subject property, analyze influences, perform risk analysis on subject property and build Uniform Residential Appraisal Reports concluded with Market Values for the subject
- Area expert for Marion, Volusia, Lake, Seminole, Orange and Flagler counties
- Extensive training in 2-4 units(duplex, tri-plex and quadraplex), condos, single family, waterfront, rent schedules and income statements, High End Homes
- REO, foreclosures and Short Sales along with FHA & Conventional loans
- Specialized training in Residential Green Properties.
Pre-Sales Systems Engineer
VERITAS Software
01.1999 - 01.2001
- Accompany Sales staff on customer calls to discover Windows software environment, make recommendations and follow thru on issues
- Perform demonstrations and training to Vendors, Resellers, Consultants and Sales Staff to Windows product lines along with keeping them updated on new releases and updates as they become available
- Responsibility included understanding, building and diagramming a Windows/UNIX infrastructure using VERITAS products to provide and maintain High Availability environments
- Provide the Sales staff with Windows expertise when/where needed and maintain high level of proficiency with new VERITAS Windows products
- Traveled as requirements dictated.
Network Systems Analyst Ill
Tandem Telecom Networking Solutions (AKA) Compaq
01.1997 - 01.1999
- Evaluate, purchase and replaced present equipment with server class machines for internal operations
- Upon merger by Compaq, responsibility changed to Exchange Administration, Intranet/Extranet configurations, rollouts of al products and projects relating to NT environment, changing environment from single domain to Master/Resource domain
- Ensure Plano site is Y2K compliant for Production and Development servers
- Provide second and third level support for 500 end users
- Responsible for maintaining 45 NT servers.
NT Product Support
Systems & Programming Resources, Inc
01.1996 - 01.1997
- Configure, build, and monitor NT networks, including support for user projects (SNA Server for Data Warehousing and Communications Bridge, SWL 6.5 Servers for DBA's) hardware upgrades/additions and software installations for servers and workstations, Provide first level to third level support for any issues within the Marketing Dept.
NT Product Support
Arcada Software (AKA) Seagate Software Management Group
01.1992 - 01.1996
- Provide first line support for all Windows NT product lines for backup Exec and Storage Exec including troubleshooting, configurations, hardware and registry enhancements, performances and manufacturers updates
- Assisted Westinghouse on a Novell to NT migration which was performed after hours and on weekends.
Micro-Maintenance Technician
Martin Marietta (AKA) Lockheed Martin
01.1980 - 01.1992
- Schedule, repair and maintained the overall activities of the Aerospace customers computers which included training on software, evaluating and upgraded computer systems as needed
- Special Projects (Inventory Control) June 86-March 89 — Coordinated, inventoried and input the overall activities of a new conversion application which included scheduling personnel, ordering supplies for conversion and transferring all information into a new database.
Education
No Degree - Computer And Information Sciences
Valencia College
Orlando, FLSkills
- Cost approach
- Land valuation
- Client Communication
- Site Inspection
- Customer Support
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Administrative Support
- Technical Support
Cover Letter
05/07/2024,
Timeline
State Certified Residential Real Estate Appraiser
Appraisal Group, Inc.
01.2004
Pre-Sales Systems Engineer
VERITAS Software
01.1999 - 01.2001
Network Systems Analyst Ill
Tandem Telecom Networking Solutions (AKA) Compaq
01.1997 - 01.1999
NT Product Support
Systems & Programming Resources, Inc
01.1996 - 01.1997
NT Product Support
Arcada Software (AKA) Seagate Software Management Group
01.1992 - 01.1996
Micro-Maintenance Technician
Martin Marietta (AKA) Lockheed Martin
01.1980 - 01.1992
No Degree - Computer And Information Sciences
Valencia College