Kathleen Wells
Hanover Park,IL
Summary
Someone who strives on excellent customer service, driven leadership, and completing tasks in a timely maner. Loves building relationships with others and sharing the gospel. Hard working while maintaining joy for others to see Jesus.
Overview
7
7
years of professional experience
Work History
Department Manager
Von Maur
11.2024 - 10.2025
- Led departmental operations, ensuring seamless workflow and adherence to company standards.
- Developed and implemented process improvements to enhance team efficiency and productivity.
- Mentored team members, providing guidance on best practices and professional development opportunities.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Barista Trainer
Starbucks
06.2021 - 09.2022
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed and implemented training materials to enhance staff knowledge and skills.
- Provided ongoing coaching and feedback to improve team performance and efficiency.
- Evaluated trainee performance through practical assessments and provided constructive guidance.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Administrative Assistant
Chick-Fil-A
03.2019 - 06.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Provided exceptional customer service through effective communication and problem-solving skills.
Education
High School Diploma -
Bartlett High School
Bartlett01-2024
Certificate - Nursing
Elgin Community College
Elgin, IL01-2015
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Staff development
Timeline
Department Manager
Von Maur
11.2024 - 10.2025
Barista Trainer
Starbucks
06.2021 - 09.2022
Administrative Assistant
Chick-Fil-A
03.2019 - 06.2021
High School Diploma -
Bartlett High School
Certificate - Nursing
Elgin Community College