Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
For Women OBGYN
Henderson, NV
2018.05 - 2021.10
Performed basic administrative duties by creating and updating patient records, scheduling appointments and processing requests for information and new patient referrals
Promoted positive internal and external relations and focused on prompt and complete responsiveness to telephone inquiries from patients, insurance companies and other outside medical professionals
Substitute Teacher, K-12
Gaston County Schools
Gastonia, NC
2015.09 - 2018.10
Taught reading, language arts, mathematics, history, science, art, music, and PE during teacher absences to a variety of students K-12 including pre Kindergarten and special needs.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Provided classroom instruction outlined in teacher's lesson plans.
Maintained rules of conduct that encouraged self-discipline and responsibility.
Requested as substitute teacher based on excellent referrals and trusted performance.
Gate Agent
Piedmont Airlines
Charlotte, NC
2007.12 - 2008.12
Enhanced customer satisfaction by providing timely and efficient gate services, including check in and boarding
Assisted passengers experiencing flight delays and cancellations with rebooking and vouchers for flights, hotels and meals at the Special Services Counter
Resolved customer complaints in an efficient manner while adhering to company policies.
Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
Monitored gate area for unauthorized personnel access attempts
Education
Bachelor of Arts - Socioloty
Cornell University
Ithaca, NY
1981-05
Secretarial Certificate -
Katharine Gibbs School
Boston, VA
Skills
Disability Assistance
Customer Retention Strategies
Strong Work Ethic
Problem-Solving
Timeline
Administrative Assistant
For Women OBGYN
2018.05 - 2021.10
Substitute Teacher, K-12
Gaston County Schools
2015.09 - 2018.10
Gate Agent
Piedmont Airlines
2007.12 - 2008.12
Bachelor of Arts - Socioloty
Cornell University
Secretarial Certificate -
Katharine Gibbs School
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