Summary
Overview
Work History
Education
Skills
Websites
Knowledge Skills Abilities
Timeline
Generic

Kathleen Whipple

Castle Rock,CO

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

11
11
years of professional experience

Work History

Project Manager

Elavon
08.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Managed approximately 8-10 concurrent projects.

Senior Implementation Manager

Elavon
09.2021 - 08.2023
  • Works with the internal sales teams and external Clients to implement custom strategic healthcare payment solutions: Payment Navigator & Salucro’s MedEpay for Acquiring and Payment Gateway (Fusebox) for complex multi-point of entry point of sale (POS) healthcare systems with direct integration to healthcare patient portals
  • Coordinates implementation from point of contract execution to actual go live in production and handoff to tech support & client relations
  • Advises product management by overseeing implementation and product development along with direct client feedback
  • Partners with omni-channel verticals including business, product, sales, certification, solution engineering, development along with client leadership and implementation team
  • Provides project management for stakeholders and vendors with risk and project status reporting in various formats
  • Supports enhancement of Community Connect product through change management and collaborative application tool
  • Develops chains, hierarchies, data collection processes and reporting along with determining or creating pricing programs
  • Develops and maintains implementation procedures based on statements of work and certifications of new products
  • Requires Project Management, Payments, Healthcare, Gateway, Credit Card, Debit Card, Gift Card or Electronic Check Service (ECS eCheck), Terminals and VAR experience
  • Managed approximately 10-15 concurrent projects

Implementation Manager

Elavon
01.2018 - 09.2021
  • Managed both Acquiring and Payment Gateway (Fusebox) solution implementations for SAFE-T Suite (Simplify, Encryption, Tokenization), eCommerce (Converge) integrations along with certification across multiple industry verticals: Hospitality, Retail, Government and Restaurant for both Point of Sale (POS) and Property Management Systems (PMS)
  • Managed multiple product and card type integrations: Card-Present, Card-Not-Present, e-commerce (web), MOTO, Retail, EMV Chip & Pin, Pin-Debit, Contactless Payments (Apple Pay, Google Wallet), Pay at Table with Tokenization and PCI compliance
  • Directed hardware (pin pad, terminal) distribution deployment with bundle and vendor management
  • Supported multiple acquirer integrations: First Data (Fiserv), TSYS (Global Payments), Bank of America Merchant Services (BAMS), Moneris, Heartland, and Chase Paymentech
  • Experienced in Point of Sale (POS) application integrations including Symphony I & II, NCR, Agilysys, System Innovators and Fujitsu including gateway and bank reconciliations
  • Experienced in Property Management Systems (PMS) integrations including LightSpeed, Opera, FSPMS, Synxis, OnQ and Squirrel including industry best practices
  • Managed approximately 10-15 concurrent projects

Quality Assurance Specialist

Elavon
04.2015 - 01.2018
  • Provided quality assurance audits for Account Maintenance Services which board current and new accounts
  • Ensured accuracy and service levels set for Account Maintenance Services department by completing over 19,500 audits in 2015 with accuracy of 99.54%
  • Provided resource development improvement with new skills training on team collaboration, problem solving and effective communication
  • Lead member of “Road to Success - Level Two” training committee which created job procedural documentation
  • Communicated quality problems and closely oversaw quality assurance processes to improve merchant boarding.

Gateway Account Setup Coordinator

Elavon
01.2014 - 04.2015
  • Worked with Sales, Customer Service and Implementation & Delivery to review and improve success rate of customer product and service implementations
  • Acted as primary internal contact
  • Coordinates activities with various departments to ensure that customer's products and services are successfully implemented in timely, accurate and efficient manner
  • Resolved issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where applicable
  • Delivered training workshops for corporate excellence
  • Exceeded accuracy levels set for department which included 96.8% for new accounts and 99.73% for maintenance.

Personal Banker II

ANB Bank
04.2013 - 12.2013
  • Accountable for helping clients in managing their bank accounts and financial service by researching and bringing leads for banks, generating new opportunities, presenting financial products and services to old and new customers
  • Advised customers on various banking services, explaining about credit card and loan services, including opening and closing bank accounts, cross-selling relevant bank product along with resolving customer issues pertaining to banking account or services
  • Provided quality customer service and support that led to opening of over 100 new bank accounts
  • Trained new employees in opening accounts and teller duties.

Education

High School Diploma -

Highlands Ranch High School
Highlands Ranch, CO
05.2006

Skills

  • Project Management
  • Project Planning
  • Project planning and development
  • Project Scheduling
  • Project tracking
  • Strategic Planning
  • Client Relations
  • Scope Management
  • Data Analysis
  • Business Analysis
  • Change Control Processes
  • Team Collaboration

Websites

Knowledge Skills Abilities

Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project), Clarity, Europay, MasterCard & Visa (EMV), Payment Card Industry (PCI) and Payment Application Data Security Standard (PA-DSS), Card Brand Knowledge & Compliance including Chargebacks, Anti-Money Laundering (AML) and Know Your Customers (KYC) and Underwriting requirements, Superior organizational skills with sharp attention to details, Ability to begin and follow through on projects with own initiative, Excellent Communication and Presentation Skills / Well-developed verbal, written and interpersonal communication skills., Independent worker, a self-starter, and a go-getter with excellent interpersonal skills, Collaborations skills and ability to work well within a small team and large complex organization, Strong product management design and development skills, Tech fluent, forward-thinking, and innovative, Demonstrated management and leadership skills, Strong organizational and analytical skills, Ability to influence and persuade others, Project management skills to create project plans, create task lists., Analytical: (e.g. comfortable with data) and can combine an understanding of business objectives, customer needs, and data required to deliver customer experience and business results., Implementation experience: Payments, Healthcare, Gateway, Acquiring, Payment industry experience: Credit, Debit, Gift, ECS, Terminals, VARs, Experience with merchant acquiring and knowledge of authorization and/or clearing transactional flows, Knowledgeable in risk management and payment industry principles and rules, Comfortable with Card Network processes and regulations, Technically astute with the ability to deal with both technical and business groups within the organization and Card Networks

Timeline

Project Manager

Elavon
08.2023 - Current

Senior Implementation Manager

Elavon
09.2021 - 08.2023

Implementation Manager

Elavon
01.2018 - 09.2021

Quality Assurance Specialist

Elavon
04.2015 - 01.2018

Gateway Account Setup Coordinator

Elavon
01.2014 - 04.2015

Personal Banker II

ANB Bank
04.2013 - 12.2013

High School Diploma -

Highlands Ranch High School

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Kathleen Whipple