Kathleen Wilcox

Strategic contributer and highly motivated leader with 16 years of experience in retail leadership with Starbucks. Currently District Manager of 11 stores across Bellevue, Crossroads and Factoria. Results-oriented and purpose driven change leader. Responsible for resolving personnel issues regarding human resources matters including investigating and resolving high-risk concerns and employee grievances, including claims of harassment, discrimination, retaliation or other violations of company policy. Strong record for identifying areas that need improvement. Excellent communication, interpersonal and problem solving skills. Excellent in challenging and deadline-driven assignments. A collaborative worker that strategically plans to drive results and support peers in development and growth.

Supported a store while simultaneously supporting a portfolio of 8 Store Managers. Created learning platforms for bringing Paradise and cross collaboration to the shift teams of two districts. Supported multiple leaders in their development paths by developing them through generating insight and strategic assignments.

• Supervised 14 Store Managers and Assistant Store Managers and managed all performance metrics within Interurban Triangle District and the Eastside District.
• Supported area through development of next-level talent and interviewing of internal candidates.
• Worked closely with Starbucks support partners to provide training and ongoing support to improve safety of customers and partners.
• Built close relationships with peers based on trust and transparency.
• Focused districts on developing purpose-driven culture, promoting growth.

• Managed up to 45 partners at a time.
• Examined and analyzed financial statements and other financial reports for completeness to assess accuracy and conformance to procedural and reporting standards.
• Developed, trained, and followed-up with Starbucks Store Managers and Assistant Store Managers.
• Improved and drove high-level of excellent customer service through recognition, coaching, training, and increasing employee morale.
• Collaborated cross-functionally and worked as team to achieve targeted results.
• Reduced operating costs through efficient use of resources.
  

• Oversaw inventory purchases and sales contracts to keep records current and compliant.
• Cultivated relationships with contractors to drive profit opportunities.
• Tracked customer behaviors, market trends, and online presence, using data to make proactive adjustments to sales procedures and targets.
• Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
• Promoted product and service benefits through engaging presentations.

• Worked in multiple positions, including Front End Assistant Manager, Customer Service Manager, and Butcher Block Supervisor.
• Organized storage areas to maximize efficiency.
• Received and staged in-coming inventory for movement to storage or sales floor.
• Collected merchandise returns from the sales floor and processed paperwork.
• Opened and checked deliveries to verify contents and resolve issues with vendors in a timely manner.
• Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
• Kept stockroom free of hazards by working efficiently and keeping materials properly organized.
• Investigated inventory discrepancies to maintain recordkeeping validity.