Kathleen Wilhelm

* Oversee handling of complex environmental and toxic tort claims with intensive involvement in ensuring exceptional quality in analyzing relevant coverage, liability and damages issues, proactive litigation management, review of applicable law and reasoned resolution strategies.

* Coordinator of annual asbestos and cumulative injury reviews and reports. Supervise development of account and claim financial estimates. Approve payments within authority.

* Monitor staff compliance with protocols , relevant regulations and law. Ensure appropriate involvement of Home Office Coordinators and legal support. Perform monthly file reviews.

* Communicate expectations and manage staff performance against goals. Provide guidance, feedback and developmental support.

* Regional Coordinator of East Region Excess claims. Oversee handling and participated in formulating Excess Field Training Model, on-boarding and training of new team members. Focus on escalation protocols, early issue identification and severity assessment, appropriate reserves, risk transfer opportunities, and timely trial notices and closings.

* Business Continuity Lead. Organized return to office initiative and balance of individual preferences with office objectives and in-person supervisory alignment. Regular review of plan in event of weather or other disruptive events.

* Intensive involvement in developing file handlers on stretch assignments involving complex issues to provide growth opportunities, hone skills, promote confidence and enhance performance.