Kathleen Williams
Wichita,KS
Summary
20 + Year Healthcare Field experience. Active Physicians Coding student. I am familiar with ICD-10 CODING and EHR systems. Skilled in communicating, multi-tasking and problem solving.
Overview
24
24
years of professional experience
Work History
Surgery Scheduler
Vascular And General Surgery Of Memorial Hospital
04.2010 - 07.2016
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of in and outpatient procedures.
- Coordinated with facilities to set up surgeries for 5 Vascular Surgeons and 5 General Surgeons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 5 Vascular and 5 General Surgeon medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Cardiac Surgery Scheduler
St. Mary Corwin Hospital
05.2005 - 10.2008
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of in and outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for 7 Cardiologists.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
LPN Office Nurse
Dr. Mark Clarke, Podiatrist
04.1998 - 01.2003
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Provided patient education on health care issues and prescribed medications.
- Delivered emotional support to patients and families during challenging times.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
CNA
Parkview Home Health & Hospice
03.1992 - 03.1998
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- End of life care and Family support
- Strict HIPPA standards practiced and kept up to date.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Physicians Coding Certificate - Physicians Coding
Butler County Community College
El Dorado, KS06.2024
LPN Certificate - Nursing
Pueblo Community College
Pueblo, CO06.1997
High School Diploma -
Central High School
Pueblo, CO06.1992
Skills
- Schedule Coordination
- Updating Charts
- EMR Updating
- Patient Relations
- Educating Patients
- Obtaining Authorizations
- Verifying Insurance
- Organizational Skills
- Multitasking Abilities
- Time Management
- Data Entry Proficiency
- Medical Terminology
- HIPAA Compliance
- Professionalism
- Adaptability
- Computer Literacy
Timeline
Surgery Scheduler
Vascular And General Surgery Of Memorial Hospital
04.2010 - 07.2016
Cardiac Surgery Scheduler
St. Mary Corwin Hospital
05.2005 - 10.2008
LPN Office Nurse
Dr. Mark Clarke, Podiatrist
04.1998 - 01.2003
CNA
Parkview Home Health & Hospice
03.1992 - 03.1998
Physicians Coding Certificate - Physicians Coding
Butler County Community College
LPN Certificate - Nursing
Pueblo Community College
High School Diploma -
Central High School
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