Kathleen Williams
New Haven,CT
Summary
Accomplished professional with a proven track record at City Of New Haven, CT, enhancing employee satisfaction and compliance through innovative HR programs and effective benefits administration. Skilled in customer service and problem-solving, fostering team collaboration and continuous improvement. Achieved significant advancements in performance management and employee relations, contributing to a positive organizational culture.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist/Concierge Representative
Leisurecare
03.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sr Human Resources Analyst
City Of New Haven, CT
03.1996 - 05.2013
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
- Provided guidance on complex HR topics, serving as a trusted advisor to senior leadership team members.
- Implemented performance management system, fostering a culture of continuous improvement and growth.
- Coordinated orientation sessions for new hires which promoted faster integration into the company culture.
- Evaluated the effectiveness of HR policies, recommending improvements when necessary to maintain alignment with business goals.
- Improved compliance with labor laws and regulations through diligent monitoring and policy updates.
- Enhanced employee satisfaction by implementing innovative HR programs and initiatives.
- Reduced employee relations issues through proactive communication and conflict resolution efforts.
- Spearheaded training initiatives to promote professional development opportunities for all staff levels.
- Championed corporate social responsibility programs that fostered a positive company image within the community at large.
Education
Bachelor of Arts - Sociology And Anthropology
Kentucky State University
Frankfort, KYSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
Timeline
Front Desk Receptionist/Concierge Representative
Leisurecare
03.2023 - 12.2023
Sr Human Resources Analyst
City Of New Haven, CT
03.1996 - 05.2013
Bachelor of Arts - Sociology And Anthropology
Kentucky State University
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