Kathleen Wilson
Rochester,NY
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I have worked in customer based jobs for many years. I enjoy this kind of work.
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Warehouse Packer
ROC 1 Amazon
10.2023 - 01.2024
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Door Greeter, Toy Associate,
Walmart
02.2018 - 08.2022
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Supported store management in maintaining order during high-traffic periods, contributing to overall efficiency and organization.
- Provided exceptional service to customers with special needs, offering assistance or locating store personnel when needed.
- Increased customer loyalty through genuine interactions that made guests feel valued upon entering the store.
Certified Nursing Assistant
Latta Road Nursing Home
04.2015 - 05.2017
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Certified Nursing Assistant (Shahbaz)
Wegman Cottages (Park Ridge )
10.2010 - 04.2015
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
Nursing Assistant
BOCES 2
Spencerport, N.Y.2009
GED -
East Evening High
Rochester, N.Y.1979
Skills
- Work Area Maintenance
- Package labeling
- Product Inspection
- Shipment Preparation
- Equipment Maintenance
Timeline
Warehouse Packer
ROC 1 Amazon
10.2023 - 01.2024
Door Greeter, Toy Associate,
Walmart
02.2018 - 08.2022
Certified Nursing Assistant
Latta Road Nursing Home
04.2015 - 05.2017
Certified Nursing Assistant (Shahbaz)
Wegman Cottages (Park Ridge )
10.2010 - 04.2015
Nursing Assistant
BOCES 2
GED -
East Evening High
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