Kathleen Wilson
Papillion,NE
Summary
Results-oriented professional with a proven track record in enhancing customer relations and brand engagement at Capehart Family Dentistry through effective social media marketing and streamlined scheduling practices. Notable achievements include significant improvements in client satisfaction and operational efficiency, driven by exceptional visual design skills and professional communication. A unique blend of creativity and organizational acumen supports an elevated brand presence, while strong problem-solving abilities foster productive relationships with clients and team members. Committed to contributing to team success and achieving measurable positive outcomes.
Overview
3
3
years of professional experience
Work History
Scheduling Specialist and Social Media Aid
Capehart Family Dentistry
Papillion, Nebraska
08.2024 - 11.2024
- Proficiently utilizes a computer system to access patient information
- Handle an influx of high volume calls in an efficient and timely manner
- Developed and implemented strategic social media marketing plans.
- Assisted in the development of strategies to increase brand awareness and engagement on social media.
Guest Service Representative and Social Media Aid
Metro Stars Gymnastics
Papillion, Nebraska
03.2022 - 08.2024
- Analyzed data to determine answers to questions from customers and members of public
- Handled multi-line phone system and promptly transferred calls
- Monitored front desk traffic to support customer satisfaction
- Created engaging content for social media platforms.
- Utilized social media platforms to promote published videos.
Barista/Cashier
Scott Cafe Express
Omaha, NE
08.2023 - 05.2024
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
Bachelor of Communications - Communications, Journalism And Media Communication
University of Nebraska At Omaha
Omaha12-2027
Liberal Arts Transfer - Liberal Arts
Metropolitan Community College
06.2023
High School Diploma -
Mercy High School
Omaha, NE05-2022
Skills
- Customer relations
- Recordkeeping experience
- Calendar management
- Professional telephone demeanor
- Meeting scheduling
- Visual design
- Event promotion
- Social media strategy
Student Involvement
* Zeta Tau Alpha, Vice President of Academic Achievement, December 2024-Current: Overseeing study hours, GPAs, and academic probation, creating flyers, and etc.
* Zeta Tau Alpha, External Social Chair, December 2023-December 2024, Coordinated with other Greek organizations to plan monthly exchanges, Facilitated communications and external relations between various organizations, Oversaw and managed budget and expenses to ensure optimal fund usage
- DASH Academy, 08/01/24, Current, Maintained a cumulative GPA 3.7 throughout my academic career at UNO, Implemented dynamic learning strategies and improved academic outcomes, Engaged in academic sessions fostering critical thinking and collaborated among students
Affiliations
* Zeta Tau Alpha: December 2024-Current: Academic Achievement Chair: In charge of all academics for this chapters, making flyers, and conducting research
* Zeta Tau Alpha- December 2023-December 2024: External Social Chair: made flyers, conduct exchanges, and manage budgets.
* DASH Academy August 2024– Current • Maintained a cumulative GPA 3.7 throughout my academic career at UNO • Implemented dynamic learning strategies and improved academic outcomes • Engaged in academic sessions fostering critical thinking and collaborated among students
* ASL Allies: January 2024-Current: a member of this club that attends activities regarding ASL events
Accomplishments
Deans List: Fall and Spring 2023-2024
* Helped Metro Stars with social media videos for tiktok, instagram, and facebook
* Created Flyers for Metro Stars, Zeta Tau Alpha, and Capehart Family Dentistry
Timeline
Scheduling Specialist and Social Media Aid
Capehart Family Dentistry
08.2024 - 11.2024
Barista/Cashier
Scott Cafe Express
08.2023 - 05.2024
Guest Service Representative and Social Media Aid
Metro Stars Gymnastics
03.2022 - 08.2024
Bachelor of Communications - Communications, Journalism And Media Communication
University of Nebraska At Omaha
Liberal Arts Transfer - Liberal Arts
Metropolitan Community College
High School Diploma -
Mercy High School
Similar Profiles
Alison ReeveAlison Reeve
Controller's Assistant at Capehart ScatchardController's Assistant at Capehart Scatchard
Lex WashburnLex Washburn
Construction Site Helper at Capehart & Washburn,LLCConstruction Site Helper at Capehart & Washburn,LLC
MARWA EL-KALANYMARWA EL-KALANY
Patient Care Coordinator at Central Dental Family DentistryPatient Care Coordinator at Central Dental Family Dentistry
Marvin BerneyMarvin Berney
Warehouse Team Lead at SpartNASHWarehouse Team Lead at SpartNASH
Chase HammonsChase Hammons
Police Officer at La Vista Police DepartmentPolice Officer at La Vista Police Department