Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Winget

Business Management
Silver City,NM

Summary

Dynamic leader with a proven track record at SourceCorp HOV, adept in complaint resolution and fostering teamwork. Excelled in enhancing team productivity and customer satisfaction, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in workflow efficiency, underscoring a commitment to excellence and a results-driven approach.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Team Leader

SourceCorp HOV
03.2006 - 04.2014
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Enhanced team skills with strategic coaching sessions.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Allocated responsibilities based on team members' expertise and abilities.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Machine Operator

Emc Insurance Companies
07.2000 - 03.2005
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Fostered team-oriented environment, training new operators on machinery and best practices.

File Clerk

Central Tractor Farm and Country
03.1997 - 10.1999
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.

Sales Associate

Target
03.1996 - 05.1997
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.

Claims Representative

Principal Financial Group Inc
05.1993 - 04.1995
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Crew Leader

McDonald's
06.1990 - 05.1993
  • Trained employees in time management and proper ways to complete job duties.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Prioritized and delegated tasks effectively, ensuring critical project milestones were met on time.

Education

Medical Transcription - Medical Transcription

Hamilton College
Urbandale, IA
05.2005

High School Diploma - High School

East High School
Des Moines, IA
05.1992

Skills

Complaint resolution

Timeline

Team Leader

SourceCorp HOV
03.2006 - 04.2014

Machine Operator

Emc Insurance Companies
07.2000 - 03.2005

File Clerk

Central Tractor Farm and Country
03.1997 - 10.1999

Sales Associate

Target
03.1996 - 05.1997

Claims Representative

Principal Financial Group Inc
05.1993 - 04.1995

Crew Leader

McDonald's
06.1990 - 05.1993

Medical Transcription - Medical Transcription

Hamilton College

High School Diploma - High School

East High School

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Kathleen Winget Business Management