Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathleen Witter

Sun City,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experienced safety professional prepared for this role with strong focus on ensuring safety and fostering positive community interactions. Proven ability to manage traffic flow, assist children, and maintain order during busy times. Known for reliable teamwork, adaptability to changing situations, and effective communication. Skilled in problem-solving, conflict resolution, and maintaining calm demeanor under pressure.

Overview

26
26
years of professional experience

Work History

School Crossing Guard

Peoria School District
08.2024 - Current
  • Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
  • Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
  • Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
  • Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
  • Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
  • Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
  • Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.

Customer Service Representative

Sitel/Cigna
10.2021 - 07.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

U-Haul International
12.2015 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Bookstore Manager

Estrella Mountain Community College
05.2014 - 11.2015
  • Developed and implemented store policies to ensure maximum customer satisfaction.
  • Maintained accurate records of all sales, inventory levels, and customer information.
  • Provided training and guidance to bookstore staff on merchandising techniques.
  • Researched new products for the store and identified opportunities for growth.
  • Oversaw daily operations of the bookstore, including opening and closing procedures.
  • Ensured compliance with applicable safety regulations throughout the store.
  • Managed staff scheduling to optimize labor costs while maintaining adequate coverage levels.
  • Monitored cash register transactions to detect discrepancies or fraudulent activity.
  • Utilized point-of-sale software system to process orders accurately and efficiently.
  • Received merchandise shipments from vendors, verified contents against invoices, and stocked shelves accordingly.
  • Addressed customer complaints promptly and professionally in order to maintain a positive reputation.
  • Recruited new employees for various positions within the bookstore; conducted interviews and background checks.

Customer Service Representative

Cigna
05.1998 - 07.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Peoria High School
Peoria, AZ
05.1968

Skills

  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Data Collection
  • Scheduling
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Account Updating
  • Research
  • Documentation

Pedestrian safety

Patience and Tolerance

Vigilance and Alertness

Crossing Guard Equipment

Dependability

Traffic Monitoring

Accomplishments

  • Received outstanding reward for selling the most computers while managing the Bookstore.

Timeline

School Crossing Guard

Peoria School District
08.2024 - Current

Customer Service Representative

Sitel/Cigna
10.2021 - 07.2023

Customer Service Representative

U-Haul International
12.2015 - 08.2021

Bookstore Manager

Estrella Mountain Community College
05.2014 - 11.2015

Customer Service Representative

Cigna
05.1998 - 07.2014

High School Diploma -

Peoria High School

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Kathleen Witter