KATHLEEN ZACARIAS
Algonquin,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Account Executive Assistant
Intelligent Lighting Creations
Arlington Heights, Illinois
01.2023 - 01.2025
- Reviewed customer requests and provided competitive quotes in a timely manner.
- Followed up on pending orders and inquiries in a timely manner.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Utilized CRM software to track sales progress and communicate with team members.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Prepared detailed sales reports for management review.
- Greeted and assisted customers to foster positive experiences.
- Assisted in resolving customer complaints in a prompt manner.
- Created customer profiles, tracked customer interaction histories, and updated customer contact information.
- Responded promptly to customer inquiries via phone or email regarding product information or service issues.
- Processed invoices, purchase orders, expense reports, and other financial documents related to accounts.
- Compiled data and prepared reports to support account executives in their daily operations.
- Organized and maintained filing systems for all client accounts.
Marketing Coordinator, Various Locations
Presidio, Inc
Chicago, Illinois
01.2017 - 01.2022
- Created new opportunities for Presidio, our partners and our customers through targeted campaigns and events
- Manage 3 office locations
- Planning, managing, and executing all customer facing events
- Building vendor relationships to create synergy between presidio and our vendors
- Outbound customer communication to drive attendance to marketing events, set appointments with net new customers, and to build deeper relationships with existing customers
- Working with Presidio vendors to plan marketing campaigns and assisting vendors in meeting their MBO’s
- Establishing and attending Bi-Weekly account planning to drive consistent communication between partner AM's
- Driving new business by positioning great technologies in front of customers through targeted campaigns
Senior Admin, Office Manager, Warehouse Manager
Presidio, Inc
Illinois / Wisconsin
01.2015 - 01.2022
- Manage contract and price negotiations with office vendors, service providers and office lease
- Coordinate with IT department on all office equipment
- Submit timely reports and prepare presentations/proposals as assigned
- Organize office operations and procedures
- Partner with HR to update and maintain office policies as necessary
- Liaise with facility management vendors, including cleaning, catering and security services
- Manage agendas/travel arrangements/appointments etc
- For Senior management
- Submit timely reports and prepare presentations/proposals as assigned
Inside Service Account Manager
LaSalle Solutions
Rosemont, Illinois
01.2014 - 01.2015
- Responsible for quoting and ordering maintenance renewals
- Worked directly with the sales staff with auditing customer data, preparing sales and hardware quotes, confirming shipments, and preparing accounting details for invoicing
- Completed all backend administrative work in LAMP including creating sites and implicating move, add, change activity with vendors
- Managed the ordering process for assigned accounts by preparing and placing orders, confirming shipments, providing tracking detail and processing invoice details to accounting teams
Pricing Analyst / Product Logistics Coordinator
Forsythe Solutions Group
Skokie, Illinois
01.1995 - 01.2006
- Responsible for equipment purchasing, order fulfillment and delivery
- Processed payment of manufacturer and vendor invoices
- Accountable for vendor specific accounts payable duties, invoice reconciliations, RMA’s and return equipment tracking
- Solved customer deadline requirements by pricing and purchasing through two tier distributors
- Proficient with all Cisco on-line tools
- Warehousing end of lease termination equipment for used broker sales
- Assisted in training and implementation of new Pricing Analysts/ PLC
- Position required strong organizational skills and meticulous attention to detail
Education
High School Diploma -
Steinmetz College Prep
Chicago, IL06-1989
Skills
- Sales support
- Customer service focused
- Client relationship management
- Salesforce CRM
- Onboarding New Employees
- Order processing
- Document and expense management
- Invoice reconciliation
- Inventory and RMA management
- Warehouse management
- Relationship Building
- Teamwork and collaboration
Additional Professional Development
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Eventbrite
- QuickBooks
- IConnect
- R2
- MyOrders
- Trello
- Insightly
- OrderPro
- Cisco Jabber
- WebEx
- Deem Travel
- Oracle
- Cisco Marketplace
- Changepoint
Timeline
Account Executive Assistant
Intelligent Lighting Creations
01.2023 - 01.2025
Marketing Coordinator, Various Locations
Presidio, Inc
01.2017 - 01.2022
Senior Admin, Office Manager, Warehouse Manager
Presidio, Inc
01.2015 - 01.2022
Inside Service Account Manager
LaSalle Solutions
01.2014 - 01.2015
Pricing Analyst / Product Logistics Coordinator
Forsythe Solutions Group
01.1995 - 01.2006
High School Diploma -
Steinmetz College Prep
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