Kathleen Zadroga
Summary
Accomplished HR professional with a proven track record in innovative and inclusive people strategies. Tech-savvy and adept to leveraging new tools and methods to solve problems. Skilled in strategic HR visioning and empathetic leadership, adept at driving performance management and solving complex problems. Expert in coaching management and partnering with stakeholders to achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Tennis Staff
Beverly Hills Club
2023.08 - Current
- Lead adaptive and progressive tennis instruction for youth (3-7yrs), juniors (8-15yrs) and adults in group (4-7 participants) and individual settings. Patient and energetic approach to tennis strategy while maintaining a fun learning environment
- Use critical thinking and skill assessment to work with clients and parents to evaluate status/progress and recommend next steps.
- Develop and maintain courteous and effective working relationships with club staff, clients and parents.
Front Desk Concierge
Beverly Hills Club
2023.05 - Current
- Assist 500+ member population and guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhance customer satisfaction by responding to issues/complaints regarding club facilities and services.
- Collaborate effectively with team members to maintain smooth operations during shift transitions and peak hours
- Assist in training new team members on front desk procedures and best practices for exceptional service delivery.
Employee Engagement & Inclusion Manager
Global Detroit
2023.11 - 2024.08
- Managed hiring process for 4-6 requisitions; responding to candidates within 24-48 hours. Audited and managed onboarding process to develop and communicate onboarding schedule at least one week prior to start date
- Led 100% DEIB alignment within organizational policies, procedures and programs. Outlined strategy for individual, team and organizational DEIB training and development.
- Led Belonging Committee in developing and outlining annual goals and strategies including program timeline, program and additional resources, and program evaluation.
- Led development of strong company culture for staff of 25+, focusing on engagement, diversity and inclusion.
HR Consultant
Talent Fusion (Self-Employed/Contractor)
2021.12 - 2023.04
- Developed comprehensive compensation, benefit and total reward packages to meet or surpass market standards/best-practices and align with workforce in organizations with 50-3000 employees.
- Partnered with business leaders to align multi-jurisdiction HR and operations strategies leading to 40% organizational growth.
- Applied survey results and analytics to understand trends and develop programs to drive employee engagement and grow technology and professional service organizations.
- Designed innovative benefit packages and led presentations for open enrollment and new hire orientations.
- Managed and administered leadership and staff training to meet 100% compliance with industry (technology, education, staffing professional services and marketing), state, federal and local compliances.
HR Consultant
Noom (contract Via Flex HR)
2021.06 - 2021.11
- Managed response and resolution time of LOA specialist for workforce of 3500+ within 24-48 hours of request.
- Collaborated with internal and external sources to ensure compliance with leave tracking, including Workday and ADP payroll updates/reporting
- Partnered and consulted with People Team on LOA, ADA and Employee Relation issues, investigations and resolutions.
- Facilitated successful policy updates, resources and implementation on SharePoint and JIRA sites in accordance with legal and operational compliance.
Human Resource Generalist
White Glove
2021.01 - 2021.04
- Maintained employee information in HRIS system and ensured timely processing of bi-weekly payroll in ADP for 300+ employees.
- Conducted market research and developed compensation pay grades and merit increases for multi-jurisdiction sales and marketing organization to meet or exceed market/best-practices and align with company budget.
- Led confidential conversations and issue resolution between employees and management, ensuring compliance and diversity as well as maintaining trust
- Managed full-cycle recruiting to fill roles throughout U.S. timely and align with quarterly sales training program.
Sr. Human Resource Generalist
ACRO Service Corporation
2015.08 - 2020.12
- Managed timely and accurate bi-weekly payroll processing within Paycom (previously PrimePay) for staff of 100+ employees.
- Facilitated and analyzed semi-annual staff surveys to evaluate alignment with Board of Directors and School Leadership strategies. Led initiative for merit bonuses, innovative benefit programs and company-paid STD benefit and 403b company match.
- Conducted thorough investigations into workplace complaints, resolving conflicts within two week while maintaining confidentiality.
- Managed and facilitated training and development programs in alignment educational, organizational, state, federal and local compliances.
Education
Bachelor of Arts - Human Resource Management
Central Michigan University
Mount Pleasant, MISkills
- Employee Engagement & Communications
- Employment Lifecycle/Career Pathing
- Performance Management
- Drive Strategic Vision in HR and People Strategies
- Coach and Counsel Management on HR Issues
- Data and Solutions Driven
- Organized
- Empathetic
- Liaison and Partner with Internal and External Stakeholders
- Problem Solving
Certification
SPHR (Senior Professional in Human Resources) - HRCI Institute
SHRM-SCP (SHRM - Senior Certified Professional) - SHRM
CHRS (Certified Human Resource Specialist) - Michigan State University
DEI (Diversity, Equity and Inclusion) - University of South Florida
Timeline
Employee Engagement & Inclusion Manager
Global Detroit
2023.11 - 2024.08
Professional Tennis Staff
Beverly Hills Club
2023.08 - Current
Front Desk Concierge
Beverly Hills Club
2023.05 - Current
HR Consultant
Talent Fusion (Self-Employed/Contractor)
2021.12 - 2023.04
HR Consultant
Noom (contract Via Flex HR)
2021.06 - 2021.11
Human Resource Generalist
White Glove
2021.01 - 2021.04
Sr. Human Resource Generalist
ACRO Service Corporation
2015.08 - 2020.12
Bachelor of Arts - Human Resource Management
Central Michigan University
SPHR (Senior Professional in Human Resources) - HRCI Institute
SHRM-SCP (SHRM - Senior Certified Professional) - SHRM
CHRS (Certified Human Resource Specialist) - Michigan State University
DEI (Diversity, Equity and Inclusion) - University of South Florida
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