KATHLEEN A. DACEY

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Delivered excellent patient care service by demonstrating enthusiasm and a calm demeanor in a busy office environment.

. Ensure efficient and positive interactions with patients

and co-workers.

• Works collaboratively as a member of the team to achieve the goal of providing outstanding patient service.
• Duties include all check-in and check-out functions, ensuring accurate demographic and financial information for each patient encounter, the collection of patient co-payments and past due balances, scheduling, and communicating with patients.
• Performed all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Maintained confidentiality and privacy consistent with HIPAA guidelines.

Clerical duties as assigned such as Medical Records

• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.

• Supported patients post-operatively, monitoring their progress and providing guidance on proper care and follow-up appointments.
• Streamlined scheduling processes for increased efficiency, coordinating with multiple departments to ensure timely surgeries.
• Managed confidential patient records with meticulous attention to detail, ensuring accuracy and compliance with HIPAA regulations.
• Enhanced patient satisfaction by providing pre-operative education and addressing concerns regarding surgical procedures.
• Arranged pre-operative and post-operative appointments for surgical patients.

• Processed Enrollment applications for providers
• Maintained PECOS (Medicare Provider Enrollment, Chain, and Ownership System)
• Verified banking information for providers and provider groups
• Adhered to Quality Assurance program in order to improve daily processing of applications and file maintenance transactions with a minimum quality score of 98%
• Monitored and Reviewed Quality Assurance results in order to improve daily processing of applications and filed maintenance transactions
• Maintained strict confidentiality of information and job files as dictated by current HIPAA requirements regarding Primary Source Verification of Healthcare Providers including Licensure, Certifications, Accreditation and Exclusionary database systems
• Responded to Tier II escalations and/or file maintenance requests as assigned within the specified due dates

• Reviewed and solved account and billing discrepancies.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Coordinated with intermediate parties to obtain payments and resolve issues.
• Received incoming information and entered into database system.
• Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
• Collaborated with customers to resolve disputes.
• Responded to customer concerns and questions on daily basis.
• Utilized various software programs to process customer payments.
• Used data entry skills to accurately document and input statements.

• Processed Medical Claims for Medicare
• Manually batched and forwarded claims to correct departments
• Electronic batching – Entered into MCS system

• Booked and kept organized client appointments for 16 associates
• Ordered and kept inventory current for products used as well as sold
• Meet and greet clients
• Processed and entered client profiles into database
• Closed the books at the end of the day tally and make deposit slips