Summary
Work History
Education
Skills
Work accomplishments
Timeline
Generic

Kathleen A Rogers

Phelps

Summary

Dynamic team player and proven leader at Loves Travel Stop, excelling in customer service and workplace safety. Demonstrated ability to enhance team efficiency and foster a positive work environment through effective training programs and leadership. Achieved significant improvements in employee performance and customer satisfaction, showcasing strong problem-solving and clear communication skills.

Work History

Loves/Subway Team Member

Loves Travel Stop
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Conducted regular reviews of operations and identified areas for improvement.

Employee Trainer

Loves Travel Stop
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Improved employee performance by developing and implementing customized training programs.
  • Supported and coached employees as part of successful training initiatives.

Education

Diploma - General

St. Agnes High School
Rochester, NY
06.1978

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Organizing work stations

Work accomplishments

When I was 15 years old I volunteered Is a candy striper At highland hospital in Rochester New York. At age 16 I was hired in the food service, billing dept. and medical records. At age 21 I was hired at United States Post Office as a letter carrier. At age 24 I had my first child, she was born with serious disabilities. I resigned from this job to care for her full time. She went to a program for children with disabilities. I became a parent member with the school board to help other parents with children with disabilities. The school district offered me a position to work directly with children that needed a mentor. I became pregnant with my second child and couldn't except the position. I know I would of loved the position.  Being a stay at home mom I baby sat children in my home to help pay the bills. I also worked part time in the school lunch rooms. I have great experience with many walks of life.                 I take great pride in my honesty, I am trustworthy and reliable. Throughout my life I have learned many lessons through mistakes I've made. I am proud to be 65 and healthy.

Timeline

Loves/Subway Team Member

Loves Travel Stop

Employee Trainer

Loves Travel Stop

Diploma - General

St. Agnes High School
Kathleen A Rogers