Overview
Work History
Skills
Certification
Timeline
Kathleen Cano

Kathleen Cano

El Paso,Texas

Overview

34
34
years of professional experience
1
1
Certification

Work History

Implementation Team Lead

ADP
06.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked closely with Sales, Directors, HRBP’s, and Client Relationship executives to ensure overall Client satisfaction.
  • Monitored client billing and forecasting on a weekly basis with Project Managers.
  • Monitored client readiness on a weekly basis with Payroll Implementation Consultants to ensure we are ready for successful payroll processing and on schedule.
  • Point of contact for any client escalations.
  • Met with members of my team regularly to review client backlog and keep them on track.
  • Met with Project Managers on a weekly basis to obtain updates on all accounts in preparation for weekly meeting with Sales Leaders.

Senior Implementation Project Manager

ADP
03.2021 - 06.2023
  • Manage all project phases, including initiation, planning, execution, monitoring, control, and closure
  • Create project plans, including deliverables, activities, timeliness, and budgets
  • Direct day-to-day activities of projects and staff
  • Ensure milestones are successfully met through oversight of project vehicles and coordination of resources
  • Work collaboratively with other departments impacting project
  • Lead communication with stakeholders and team members through completion of the project
  • Provide scheduled and on-demand status reports and updates
  • Assess, manage, resolve, and escalate (if necessary) risks and issues
  • Tailor processes to meet the needs of individual projects
  • Make decisions based on information and input in a timely manner
  • Work on projects of high complexity
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.

Implementation Consultant 1

ADP
09.2019 - 03.2021
  • Manage the client’s implementation process with regards to employee benefits and coordinate with other departments as needed to bring to process to a successful closure for the client
  • Work with client and internal/external partners to adapt ADP products/services to meet their specific needs and goals
  • Advise and train the client to utilize ADP’s WFN platform

Director of Operations, Human Resources and Compliance

Fortus Healthcare Resources
05.2010 - 01.2018
  • Managed and implemented all operations for four companies simultaneously including HR, benefits, and accounting
  • In-depth knowledge of QuickBooks including online applications, ADP, Paychex, Oasis, and Wells Fargo payroll
  • Established and implemented the successful start-up of three companies which included accounting system, COA, payroll, policies, and procedures
  • Migrated and successfully implemented the process of changing the payroll system from Paychex to ADP which included all 52 states
  • Annually reviewed and administered employee benefit package
  • Handled and established Withholding, Unemployment, and State registration in all 52 states for 2 companies
  • Streamlined and enhanced accounting procedures which enabled the company to forecast its financial position more accurately

Financial Manager

Cole Innovation, Inc.
06.2005 - 07.2007
  • Established financing with local bank and government funding programs enabling the company owner to start his business
  • Oversaw government contracts from inception to completion
  • Managed all aspects of accounting including invoicing, payables, receivables, payroll
  • Organized, directed, and implemented the deployment of Wireless Intrusion Detection devices

Branch Manager

Citizen’s Bank
02.2004 - 05.2005

Bank Supervisor

Savings Bank of Utica
Utica, New York
08.1998 - 02.2004

Assistant Branch Manager

HSBC
Utica, New York
01.1991 - 07.1998
  • Managed all day-to-day activities of the branch including sales, operations, and business development
  • Monitored branch expenses and reviewed monthly budget reports ensuring accuracy and keeping controllable expensed within established budgetary guidelines
  • Exceeded sales goals by coaching staff and creating a team environment

Skills

  • Leadership
  • Management
  • Independent Thinking
  • Decision Making
  • Interpersonal Skills
  • HR
  • Payroll
  • Benefits
  • Accounting
  • Team Management
  • Client Service
  • Negotiation
  • Communication
  • Presentation
  • Facilitation
  • Organizational Skills
  • Planning
  • Time Management
  • Collaboration

Certification

FPC

Timeline

Implementation Team Lead - ADP
06.2023 - Current
Senior Implementation Project Manager - ADP
03.2021 - 06.2023
Implementation Consultant 1 - ADP
09.2019 - 03.2021
Director of Operations, Human Resources and Compliance - Fortus Healthcare Resources
05.2010 - 01.2018
Financial Manager - Cole Innovation, Inc.
06.2005 - 07.2007
Branch Manager - Citizen’s Bank
02.2004 - 05.2005
Bank Supervisor - Savings Bank of Utica
08.1998 - 02.2004
Assistant Branch Manager - HSBC
01.1991 - 07.1998

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Kathleen Cano