Kathleen Cano
El Paso,Texas
Overview
34
34
years of professional experience
1
1
Certification
Work History
Implementation Team Lead
ADP
El Paso, TX
06.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked closely with Sales, Directors, HRBP’s, and Client Relationship executives to ensure overall Client satisfaction.
- Monitored client billing and forecasting on a weekly basis with Project Managers.
- Monitored client readiness on a weekly basis with Payroll Implementation Consultants to ensure we are ready for successful payroll processing and on schedule.
- Point of contact for any client escalations.
- Met with members of my team regularly to review client backlog and keep them on track.
- Met with Project Managers on a weekly basis to obtain updates on all accounts in preparation for weekly meeting with Sales Leaders.
Senior Implementation Project Manager
ADP
El Paso, TX
03.2021 - 06.2023
- Manage all project phases, including initiation, planning, execution, monitoring, control, and closure
- Create project plans, including deliverables, activities, timeliness, and budgets
- Direct day-to-day activities of projects and staff
- Ensure milestones are successfully met through oversight of project vehicles and coordination of resources
- Work collaboratively with other departments impacting project
- Lead communication with stakeholders and team members through completion of the project
- Provide scheduled and on-demand status reports and updates
- Assess, manage, resolve, and escalate (if necessary) risks and issues
- Tailor processes to meet the needs of individual projects
- Make decisions based on information and input in a timely manner
- Work on projects of high complexity
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Implementation Consultant 1
ADP
El Paso, TX
09.2019 - 03.2021
- Manage the client’s implementation process with regards to employee benefits and coordinate with other departments as needed to bring to process to a successful closure for the client
- Work with client and internal/external partners to adapt ADP products/services to meet their specific needs and goals
- Advise and train the client to utilize ADP’s WFN platform
Director of Operations, Human Resources and Compliance
Fortus Healthcare Resources
Utica, NY
05.2010 - 01.2018
- Managed and implemented all operations for four companies simultaneously including HR, benefits, and accounting
- In-depth knowledge of QuickBooks including online applications, ADP, Paychex, Oasis, and Wells Fargo payroll
- Established and implemented the successful start-up of three companies which included accounting system, COA, payroll, policies, and procedures
- Migrated and successfully implemented the process of changing the payroll system from Paychex to ADP which included all 52 states
- Annually reviewed and administered employee benefit package
- Handled and established Withholding, Unemployment, and State registration in all 52 states for 2 companies
- Streamlined and enhanced accounting procedures which enabled the company to forecast its financial position more accurately
Financial Manager
Cole Innovation, Inc.
Rome, NY
06.2005 - 07.2007
- Established financing with local bank and government funding programs enabling the company owner to start his business
- Oversaw government contracts from inception to completion
- Managed all aspects of accounting including invoicing, payables, receivables, payroll
- Organized, directed, and implemented the deployment of Wireless Intrusion Detection devices
Branch Manager
Citizen’s Bank
Utica, NY
02.2004 - 05.2005
Bank Supervisor
Savings Bank of Utica
Utica, NY
08.1998 - 02.2004
Assistant Branch Manager
HSBC
Utica, NY
01.1991 - 07.1998
- Managed all day-to-day activities of the branch including sales, operations, and business development
- Monitored branch expenses and reviewed monthly budget reports ensuring accuracy and keeping controllable expensed within established budgetary guidelines
- Exceeded sales goals by coaching staff and creating a team environment
Skills
- Leadership
- Management
- Independent Thinking
- Decision Making
- Interpersonal Skills
- HR
- Payroll
- Benefits
- Accounting
- Team Management
- Client Service
- Negotiation
- Communication
- Presentation
- Facilitation
- Organizational Skills
- Planning
- Time Management
- Collaboration
Certification
FPC
Timeline
Implementation Team Lead - ADP
06.2023 - Current
Senior Implementation Project Manager - ADP
03.2021 - 06.2023
Implementation Consultant 1 - ADP
09.2019 - 03.2021
Director of Operations, Human Resources and Compliance - Fortus Healthcare Resources
05.2010 - 01.2018
Financial Manager - Cole Innovation, Inc.
06.2005 - 07.2007
Branch Manager - Citizen’s Bank
02.2004 - 05.2005
Bank Supervisor - Savings Bank of Utica
08.1998 - 02.2004
Assistant Branch Manager - HSBC
01.1991 - 07.1998