Cross-trained, multi-functioning professional with 20+ years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments. Detail-oriented Insurance Sales Agent aiming to leverage 18 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.