Kathleen Hansen
Bellevue,WA
Summary
Seasoned leader with 9+ years of experience managing business and construction projects across commercial, residential, and government sectors. Expert in coordinating complex efforts in IT, audit, and renovations for various stakeholders, including C-suite executives and government agencies. Known for building strong relationships, securing repeat clients, and delivering projects on time and within budget. Recognized in the private investor community for financial strategy expertise and adept at resolving complex problems. Skilled in strategic planning, cost estimation, data collection, and process optimization.
Overview
14
14
years of professional experience
Work History
General Contractor, Owner
KMH Renovations, LLC
05.2021 - Current
- Manage multiple large-scale construction projects within cost, quality and time constraints.
- Conduct regular site inspections to ensure adherence to project specifications and building codes.
- Lead materials selection process collaborating with architects, designers and subcontractors.
- Negotiate favorable terms with suppliers for materials procurement, lowering overall project costs.
- Conduct critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Resolve conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
- Manage financial aspects of the business, including estimating, financial reporting, invoicing, AP/AR.
- Expand product offerings by researching market trends and identifying potential growth opportunities.
- Cultivate and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Purchasing Agent
TriPointe Homes
09.2018 - 05.2021
- Maintain documentation and records of all purchasing activities.
- Ensure timely delivery of materials through effective planning and coordination with suppliers.
- Support company growth by identifying new suppliers and expanding vendor base.
- Establish strong rapport with vendors resulting in improved payment terms without compromising quality or service.
- Manage risk exposure by closely monitoring supply chain disruptions and taking corrective actions as needed.
- Enhance product quality by monitoring supplier performance and addressing non-compliance issues.
- Conduct comprehensive market research to identify and onboard new high-quality vendors.
- Improve vendor relationships, ensuring timely deliveries and quality goods by regular communication and performance evaluations.
Customer Care Representative
Quadrant Homes
09.2018 - 05.2021
- Evaluate repair requests, determine warrantability and manage project to completion meeting industry standards and warranty guidelines
- Lead customer facing field representative assigned to 5 communities totaling over 125 homes
- Quality Assurance inspections before home delivery
- Guide homeowner through repair schedules for over 50 homes concurrently
- Create scopes, schedule and supervise subcontractors for 2-18 active projects each day
- Manage over 210 vendor work orders with completion goals of 30 days
- Fiscal accountability for cost controls and related technician performance
- Review customer service data reports to identify and execute on areas for improvement from an operational and cross cultural perspective
- Escalation management and homeowner assurance.
Contractor, Owner
MetaPLH
12.2015 - 05.2021
- Residential home investment and renovation services
- Entrusted with feasibility analysis and purchase decisions for investors and homeowners
- Ensure client satisfaction through goal creation, expectation setting, up to date financial reporting and open communication throughout project
- Develop trusted partnerships for private funding sources and property acquisition
- Manage investor funds of up to $1.5 million in active projects
- Project financial management including bookkeeping and monthly reporting to investors
- Negotiate vendor rates/contracts and procure materials to positively impact cost goals and quality expectations
- Train subcontractor/employees to meet quality standards
- Coordinate schedule, manage subcontractors and budget to maintain up to 20% net profit.
Operations Manager
Adaptive Data
02.2011 - 11.2015
- Manage operational responsibilities for multiple technology startups incubated from Adaptive Data including: VX Technologies LLC, Wired Tribe, iClipse Global LLC, GunUp
- Coordinate efforts for CEO and presidents of four entrepreneurial companies to share resources and optimize investments
- Provide direct strategic support for day-to-day operations and growth initiatives including: operations and company culture, financial management, human resources, program management
- Audit management for government programs including extensive contract and regulatory management.
- Managed and supported government contract growth resulting in 5 renewals and revenue growth from $1.8 to $7.3 million.
- Recruit, train and support growth from a small office of 2 people to a staff of 23 across four states.
- Create a non-profit branch of the organization to use the technology, in conjunction with law enforcement agencies, for locating child victims of online crimes.
Education
MS/G-Suites, Buildertrend, BuildPro, Quickbooks
Software
Masters in Chinese Medicine
Western Washington University/NIAOM
Bellingham, WA06.1994
Skills
General Contracting
Sales and Procurement
Building Code Compliance
Project Management
Contract Negotiation/Management
Government/Subcontractor Liaison
Strategic Private Investor Funding
Conflict Resolutions
Project Estimation and Delivery
Timeline
General Contractor, Owner
KMH Renovations, LLC
05.2021 - Current
Purchasing Agent
TriPointe Homes
09.2018 - 05.2021
Customer Care Representative
Quadrant Homes
09.2018 - 05.2021
Contractor, Owner
MetaPLH
12.2015 - 05.2021
Operations Manager
Adaptive Data
02.2011 - 11.2015
MS/G-Suites, Buildertrend, BuildPro, Quickbooks
Software
Masters in Chinese Medicine
Western Washington University/NIAOM
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