Kathleen (Kate) Andrews
Pleasant Hill,CA
Summary
Experienced leader, proficient in managing hospice staff and operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Expertise in end-of-life care and committed to ensuring the best care possible for patients and their families at end-of-life. Expertise in working with Skilled Nursing Facilities and Residential Care Facilities for the elderly. Knowledge of regulations for these facilities.
Overview
38
38
years of professional experience
Work History
Manager of Quality and Education
Hospice East BAy
12.2023 - Current
- Responsible for management of quality and education team.
- Provides quality data and oversees audits of company processes with focus on using data to improve quality of care.
- Lease QAPI team.
- Collaborates with Leadership and participates in preparing for CHAP surveys.
- Manages education program for the agency including curriculum development as well as training and coaching staff and managers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Nurse Educator
Hospice East Bay
01.2023 - Current
- Developed and delivered education to clinical staff in the in-patient unit and the home program.
- Remained up to date on clinical protocols, procedures and developments within Education and Quality to serve as resource to staff.
- Assessed educational needs of staff and researched clinical instruction trends to develop educational curriculum and competency tools for clinical procedures.
- Developing Nursing New Grad Program
- Revised and updated educational materials
- Act as trainer/preceptor for new in-patient unit staff.
- Partnered with Intake and Admissions to provide education to these teams.
- Participating in special programs such as John Muir GIP, Omnicell implementation, assessing new EMR.
Interim Site Director Then Site Director
Kaiser Hospice East Bay
09.2019 - Current
- Recruited and hired top-quality staff to fill important positions.
- Facilitated effective communication between internal and external stakeholders.
- Performed continuous evaluations of East Bay Hospice service area successes and failures, and implemented improvement plans.
- Created weekly and monthly reports and presentations for management team.
- Monitored, coached and supervised team of clinical and social work managers
- Trained managers of each department in safety protocols and procedures.
- Managed all day to day operations of hospice department
- Successfully developed and implemented pilot program within hospice call EASE (Early Access to Supportive Care at End of Life). Will become permanent program in 2023.
RN Clinical Supervisor/Patient Care Desiginee
Kaiser Hospice East Bay
09.2014 - 09.2019
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained compliance with statutory, regulatory and local, state and federal guidelines.
- Managed 24/7 day to day clinical operations for hospice department.
- Supervisory visits with staff to support, coach and ensure quality, safe patient care.
- Ensures staff provide highest quality, accessible, cost effective care for Kaiser members in hospice and across continuum of care.
- Direct supervision of up to 22 hospice nurses
- Conducted routine employee performance evaluations.
- Provided leadership for performance improvement projects and developed best practices for following: Daily readiness huddles; Start of Care workflows; Documentation standards and workflows; on-going nursing education.
- Develops and maintains clinical standards of care and practice. Monitors quality of services, care utilization standards and outside contracts.
- responsible for resource budgeting and utilization as well as productivity.
- Acting Site Director March 2017-November 2017
RN Hospice Liaison
Pathways Home Health And Hospice
12.2009 - 08.2014
- Developed hospice referral stream for territory covering Milpitas, CA to Crockett, CA.
- Focused on development of hospital, skilled nursing and RCFE/Assisted living referrals with successful increase of referrals in the service area.
- Worked closely with physicians in acute care hospitals especially palliative care physicians as well as primary care physicians
- Coordinated smooth transition for patients from hospital to home with hospice including pain control, symptom management, DME and transportation.
Lay Off
California Transplant Donor Network
10.2008 - 12.2009
- Lay off due to organizational restructuring at California Transplant Donor Network (Now Donor Network West).
- Severence allowed me to take some time off.
Multiple Titles
California Transplant Donor Network
07.1990 - 10.2008
- Community Affairs Manager, Jan2006 - Oct 2008
- Managed/supervised team of 11 Community Affairs Coordinators to provide outreach and education to NOrthern and Central California and Northern Nevada on organ and tissue donation as well as other health related issues. This included performance coaching and evaluation.
- Responsible for vision casting, strategic planning and implementation of all marketing and community/public relations activities, including grass-roots outreach efforts.
- Implemented community health fairs with health screenings, media outreach, corporate partnerships, development of marketing materials, messaging and branding.
- Successfully managed $750,000 budget.
- Successfully increased organ donation consent rates in Northern California and Northern Nevada regions and increased donor registrations on the Donate California Registry
- Served as chair of the Diversity/Inclusion team. This team successfully delivered diversity training and education to entire staff
- Director of Marketing, Jan 2001 - Dec 2005
- Management and oversight of community and public affairs and hospital development departments
- Management/Supervision of middle managers over both departments.
- Management and oversight of strategic planning and service delivery for organ donation process for 160 hospitals in Northern and Central California and Northern Nevada.
- Regional Manager, Jan 1992 - Dec 2000
- Managed multidisciplinary teams including clinical donor coordinators and hospital development coordinators.
- Oversight of clinical services to hospitals and donor families during and following organ donation and recovery process.
- Developed and implemented strategic plans for individual hospitals to improve donation process and increase consent rates and organs donated in key hospitals throughout service area.
- Maintained on-call duties including on-site donor family care, clinical coordination and management of organ donors and placement and allocation of organs for transplantation.
- Transplant Coordinator, July 1990 - Dec 1991
- On-call for 24-hour response to organ donor referrals from Bay Area Hospitals.
- Worked directly with potential organ donor families to provide bereavement support/crisis intervention in ICU. Obtained consent for organ donation
- Provided direct clinical management of organ donors from consent through organ recovery in the operating room.
- Maintained contact with donor families for one year post donation to provide follow up and grief support.
- Managed 15+ hospital accounts in the East Bay which included development and implementation of strategic plans for increasing donations, educational presentations to physician and nursing personnel, reports and presentations of successful outcomes to hospital administration and physician department heads.
Registered Nurse/Charge Nurse
Fresno Community Hospital And Medical Center
05.1986 - 06.1990
- Charge Nurse for 20 bed ICU/CCU
- Responsible for daily staffing, patient triage and coordination of new admissions and transfers to and from other hospital departments.
- Participated in staff nurse performance appraisals
- Developed educational curriculum for ICU/CCU departments.
- Specialized on-call for set up and care delivery for intra-aortic balloon pump for cardiac surgery patients.
- Direct Nursing Care to a variety of critically ill patients in both the ICU and CCU.
- Participated in multiple interdepartmental committees within the hospital
Education
Master of Science - Nursing
California State University - Fresno
Fresno, CA12.1992
Bachelor of Science - Nursing
California State University - Fresno
Fresno, CA05.1986
Skills
- Excellent verbal and written communication
- Team building/Team player
- Personnel Management
- Federal, State and Local Regulations Adherence -knowledgeable about TJC and CDPH regulations
- Knowledgeable about SNF and RCFE regulations
- Professional Development Planning
- Hiring and Onboarding
- Client Satisfaction
- Social Perceptiveness
Accomplishments
Coretta Scott King Community Achievement Award -awarded by Embracing the Dream and Kaiser Permanente
Timeline
Manager of Quality and Education
Hospice East BAy
12.2023 - Current
Nurse Educator
Hospice East Bay
01.2023 - Current
Interim Site Director Then Site Director
Kaiser Hospice East Bay
09.2019 - Current
RN Clinical Supervisor/Patient Care Desiginee
Kaiser Hospice East Bay
09.2014 - 09.2019
RN Hospice Liaison
Pathways Home Health And Hospice
12.2009 - 08.2014
Lay Off
California Transplant Donor Network
10.2008 - 12.2009
Multiple Titles
California Transplant Donor Network
07.1990 - 10.2008
Registered Nurse/Charge Nurse
Fresno Community Hospital And Medical Center
05.1986 - 06.1990
Master of Science - Nursing
California State University - Fresno
Bachelor of Science - Nursing
California State University - Fresno
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