Kathleen (Kathy) Davis-Carlton
Summary
I bring extensive experience from diverse fields, where I have mastered attention to detail, accounting, and reconciliation skills. My expertise extends to effective management of teams, conflict resolution for both employees and customers, and exemplary organizational skills. Throughout my career, my standout quality has been an unwavering commitment to customer service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate
Grand Living Realty
01.2018 - Current
- 2018 Rookie of the Year: Started my Real Estate business and sold over a million dollars..
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming feeling when dealing with my sales approach.
- Developed new client relationships by actively engaging with potential customers via Social Media, Internet Marketing and, but not limited to events to promote my business..
- Exceed monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of customer service
- 2019-2023 Multi-Million Dollar Award Winner.
Transaction Coordinator/Owner
From Contract 2 Close
01.2018 - Current
- Streamlined transaction processes by implementing efficient organizational strategies and time management techniques to allow fellow realtors more time to market themselves.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Expedited critical date adherence through proactive communication with agents, clients, and third-party vendors.
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
Office Manager
Southern Title Holidng Company
11.2004 - 01.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow and accuracy.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships and customer service excellence.
- Responsible for the efficient closing of Real Estate transactions and reconciling all closing statements with lenders, buyers, sellers and realtors.
Operations Manager
Lohman Family Properties
01.2001 - 10.2004
- Improved operational efficiency by streamlining processes and implementing cost-saving measures for every location.
- Reduced turnaround time for completion of daily office tasks through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established clear and concise procedures so management and employees were working with the same expectations.
- Managed from 5-20 employees at any given time.
Office Manager/Punch Out Inspector
Randstad
01.1999 - 01.2001
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by organizing and clearly communicating with sub-contractors, expectations and deadlines.
- Assisted sub-contractors facilitate the acquisition of materials needed to meet deadlines.
- Assisted with final punch out by inspecting finished apartments/offices to ensure that the level of workmanship was up to par.
Skills
- Contract Preparation
- Closing Statement Reconciliation
- Promotional Materials Production
- Detail Orientated
- Proficient in many Microsoft Programs
- Order Processing
- Client Account Management
- Business Development
- Conflict Resolution
- Complex Problem-Solving
- Multi-Tasking Strength
- Negotiation Tactics
Certification
Licensed Real Estate Agent
Former Licensed Title/Escrow Agent
Women's Council of Realtors, President, President-Elect, Director of Events and Director of Membership
Designations: Commitment to Excellence, Performance Management Network, At Home with Diversity and Military Relocation Specialist
Numerous Customer Service Awards
Additional Information
Co-Founder, Treasurer and Secretary of the Steve Fritze Educational Fund (a 501C3 Charity)
Marketing Consultant and Event Coordinator of Operation 22 (a 501C3 Charity)
Timeline
Sales Associate
Grand Living Realty
01.2018 - Current
Transaction Coordinator/Owner
From Contract 2 Close
01.2018 - Current
Office Manager
Southern Title Holidng Company
11.2004 - 01.2018
Operations Manager
Lohman Family Properties
01.2001 - 10.2004
Office Manager/Punch Out Inspector
Randstad
01.1999 - 01.2001
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