Kathleen (Kaycee) Crow
Las Vegas
Summary
I have worked in the Product Info/Photo Coordinator position for 15+ years and wish to further my knowledge of the interworking’s of the backend systems of our company. I have previous knowledge or working the “R” desk in Kentucky where I helped build out the first framework for networking between Vegas & the Kentucky FC. I view constant change as a challenge and will never shy away from any projects or deadlines sent my way.
I have relocated twice for my job with Zappos, as this company is worth the decision to change living environments to keep learning and loving my job.
I find that the backend operations side of the photo studio has always interested me in learning how to create better processes and more accurate knowledge for our customers. My attention to the details keeps the product visible with more information for the customer.
I acam be a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
PIPC/Samples Operations Specialist
Zappos Photo Studio
Las Vegas
03.2012 - 02.2025
- Strong excel skills.
- Knowledge of Site Manager, Everclear, and Zapporo (Zappos internal sites).
- Knowledge of Confluence and Quip to document areas of the operations when needed.
- Use of PowerPoint to create Product Info Measurement Guide for Info Processes.
- Use of JIRA ticketing system for 4 separate areas who use the sample process.
- Knowledge of imaging process and warehouse procedures.
- Able to multi task and process issues in a timely fashion and will do so with passion and forward thinking.
- Strong communication skills and the knowledge in how to direct others when the need arises.
- Knowledge of the S&R and the basic use of UPS World Ship & FedEx.
- Basic knowledge of Picture 2 -imaging for product for Amazon/Zappos back end.
- Fc Console knowledge (Amazon based tools).
- How to read reports for No Image/ PO drop dates/ and to create tickets for no image items that have reached their SLA.
- Proper email etiquette for corresponding with buyers/merchandising and management.
- Creating expense reports thru Concur and uploading receipts and being accountable for your personal business credit card.
- Booking flights, hotels and transportation for mobile trips to vendors to shoot the next season items usually 6 months out from when first ship happens.
- Coordinated daily operations to streamline workflow in the photo studio.
- Implemented quality control procedures for image production consistency.
- Assisted in training new staff on operational protocols and tools.
- Collaborated with cross-functional teams to enhance project communication.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Utilized software and tools to automate and improve operational processes.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Monitored operations and reviewed records and metrics to understand company performance.
Photo Assistant
Zappos Photo Studio
Shepherdsville
07.2007 - 01.2012
- Prepped product for photographers, making sure everything was correct color/style/name/size.
- Also did information for product, Country of Origin, Materials, Cleaning and additional call outs for the customer. I was their eyes on what the image didn’t necessarily show.
- Along this time, we started adding apparel and other categories to the site so we had to learn what was needed with these and how to prep, info and re-package if possible, for re-sale.
- Knowledge of Microsoft Excel and how to upload to virtual servers for content writers in NV.
Returns Dept
Zappos FC
Shepherdsville
03.2005 - 06.2007
- Handling the return of product from customers, deciding on whether the item was in re-sellable condition and could be returned to inventory or deemed used/dirty and sent to the outlet store.
- During my time in returns I also helped create and monitor the reference/problem desk between Kentucky and Nevada. We handled no info returns, extra items returned (i.e.: keys, personal items etc.) and requests to check and corroborate correct info on shoes (heel height, shaft size, color in general and material types, lace or faux etc.)
- Cross trained in all departments in the fulfillment center: Unloading Trucks, Receiving, Put-away, General picking & Packing, Resource Desk for special pick orders (TV show orders, VIP tickets, escalation items) Handled the knowledge desk during shift – which was picking a item to double check return issues (color was wrong, incorrect information on Site) to prevent further returns. Also did special requests for VIP customers, Finding special measurements, decorating shipping box for special occasions or adding a written note from the customer to the receiver of product
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma - Business Classes, Typing, Shorthand, Accounting, Debate
South High School
Omaha, NeSkills
- Microsoft Excel
- JIRA ticketing system
- Confluence documentation
- Fc Console knowledge
- Process improvement
- Cross-functional collaboration
- Product information management
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Operations coordination
- Operational efficiency
- Adaptability and flexibility
- Problem-solving
- Task prioritization
- Multitasking capacity
- Self motivation
- Problem-solving aptitude
Volunteer
• Three Square, Las Vegas NV
• Animal Foundation, Las Vegas NV
• Helping homeless with cold weather accessories with private group, Louisville KY
• Serving holiday meals Wayside, Louisville KY
Timeline
PIPC/Samples Operations Specialist
Zappos Photo Studio
03.2012 - 02.2025
Photo Assistant
Zappos Photo Studio
07.2007 - 01.2012
Returns Dept
Zappos FC
03.2005 - 06.2007
High School Diploma - Business Classes, Typing, Shorthand, Accounting, Debate
South High School