Kathleen Kaye Abadier Gianan
San Pedro,Philippines
Summary
With a natural aptitude for Management, strong Business Acumen & Work Ethics, Solid Knowledge of Order to Cash & Fulfillment Procedures & Documentation, and in-depth understanding dispatch policies in terms of SLA’s, to ensure inventory accuracy, on time delivery and high standard order management. Maximizing inventory turnover together with staff and process management ensuring order fulfillment. Clear understanding of the wider end to end supply chain processes and interdependencies, able to multitask, work under pressure and manage multiple deadlines. Decisive, yet flexible and responsive to changing needs (staying calm, adapting), able to see the big picture
Overview
16
16
years of professional experience
Work History
Planning & Fulfillment Manager - Americas
Maxeon Solar Technologies
02.2023 - Current
- Leads/contributes to cross-functional initiatives for optimizing customer on-time delivery, lead-time, inventory, resource utilization, and forecast accuracy
- Collaborate with other units in the end-to-end supply chain
- Provides local leadership for the development of best practices in planning systems and integrated ERPs
- Leads locally Planning and Fulfilment function and ensures that customers get product according to SLA and coordination with local procurement & planning teams
- Guides, motivates, and develops direct and indirect subordinates within HR policies, for the benefit of both Maxeon and the employee
- Ensure compliance of SIOP and Finance Planning regarding Revenue and Cost budget
- Leads Procurement, Supply Planning, Inventory Management and Resource Management in the Americas Region
- Optimizes delivery cost of products, drives planning initiatives to improve customer on time delivery, and lead-time, to be accountable for KPIs such as inventory turns, sales in excess invoicing, and supply plan adherence.
Order to Fulfillment & Customer Care Manager
Maxeon Solar Technologies
08.2019 - 01.2023
- Over all manage, supervise and lead Americas Philippines Order Management & Customer Care team members ensuring team’s processes and tasks are carried out efficiently in accordance with controls in place and meeting Service Level Agreement (SLA) to internal/external customers
- Drive a performance-oriented culture by focusing on KPI performance across the team to include customer metrics and order booking performance
- Manage and solve customer escalations throughout the order lifecycle
- Consult and coordinate with business partners across the quote-to-cash cycle to ensure success of the function and business
- Be a trusted partner and advisor to other functions (i.e., Sales, Supply Chain, Finance, etc.) and build strong relationships with the functional leaders
- Identify opportunities for improvement and either drive or escalate opportunities for process improvement
- Enable and execute cross functional processes to support and enhance the customer experience
- Take ownership of escalated customer issues, conducting root cause analysis of situations, and drive to resolution
- Ownership of specific month-end and quarter-end activities – which will require some work on those applicable weekends
- Introduce improvements to enhance accuracy of processing / reporting and increase efficiencies for existing and new products and processes.
Order Fulfillment Manager - Americas
Sunpower Corporation
01.2016 - 08.2019
- Responsible for people Regional Supply Planning Operations, Order Fulfillment and Logistics support requirements for Americas Residential and Commercial Channel
- Assessment on supply gaps and risk to customer orders and discuss recovery plan and/or order prioritization strategy, as needed
- Drive factory planning and purchasing for supply availability to promise in hub and regional warehouse for residential and commercial installation
- Drive Third Party Logistic strategic and tactical plan to increase capacity for inbound and outbound deliveries
- Collaborate and work with Stakeholders, Third Party Logistic, Sales & Operation team for order fulfillment & logistic cycle process, metric performance, process improvement, corrective actions, and support both strategic & tactical plan with goal to improve Customer Satisfaction and On Time Delivery.
Team Lead - Partner Support
Sunpower Corporation
01.2009 - 12.2015
- Maintains direct contact with customers before and/or after the sale
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
- Identifies issues, resolving where possible, elevating to higher levels when necessary
- Responsible for taking escalations / supervisory assistance or support from customers or salesperson in resolving issues
- Serves as a subject matter expert on the business being supported
- Investigates product complaints, deviations/incidents, and adverse reactions to identify, correct, and eliminate their contributing factors, within a designated period
- Develops, recommends and monitors corrective and preventive actions
- Schedules and conducts internal quality assessments
- Assist with audit findings/closures
- Works with various departments to meet maintenance services sales goals.
Dealer Service Representative
Sunpower Corporation
08.2008 - 12.2009
- Overall support to Sales Managers for the account coverage for the end to end dealer support and client relations
- Manages regional Order to Cash responsibilities & after sales.
Education
Bachelor of Science in Business Administration Major in Management -
Pamantasan ng Lungsod ng Manila
06.2005
Skills
- Client Relationship Management & Communication
- Leadership, Coaching & Team Management
- Problem Solving and Decision Making
- Reporting & Analysis, Continuous Improvement
- Order to Cash, Planning & Fulfillment, Inventory Management, Logistics & Supply Chain Management
- Salesforce, Oracle, E2PR
Note
Please contact me via Viber or email for now, since I am currently outside Philippines
Projectsandachievements
- 2022 – Set Up North America Commercial and Residential Business Channel. In charged in Customer Operations and System Requirements
- 2021 – Set Up Powerplant Business Channel. In charged in Customer Operations and System Requirements
- 2019 – Inventory Depletion Project
- 2018-2019 – Supply Planning Team Support
- 2017-2018 – Logistics Operations Residential – OIC
- 2014 – Kaizen: Reduction in SPWR Mistake and COPQ
- 2011-2015: Trainer
References
Available upon request.
Hobbies and Interests
I enjoy travelling, watching Korean TV-series, and spending my free time with my nephew and nieces. I am a dog lover too.
Timeline
Planning & Fulfillment Manager - Americas
Maxeon Solar Technologies
02.2023 - Current
Order to Fulfillment & Customer Care Manager
Maxeon Solar Technologies
08.2019 - 01.2023
Order Fulfillment Manager - Americas
Sunpower Corporation
01.2016 - 08.2019
Team Lead - Partner Support
Sunpower Corporation
01.2009 - 12.2015
Dealer Service Representative
Sunpower Corporation
08.2008 - 12.2009
Bachelor of Science in Business Administration Major in Management -
Pamantasan ng Lungsod ng Manila
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