Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Kelly Fitzpatrick

Pensacola,FL

Summary

Top-notch professional with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

CEO/Owner

Cheer Omega LLC
04.2013 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed day-to-day business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Established foundational processes for business operations.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Cocktail Waitress/ Beer Cart Bartender

Seville Quarter
05.2011 - 04.2013
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
  • Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
  • Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
  • Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
  • Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
  • Maintained a clean and organized beer tub area for efficient drink preparation and superior guest experience.
  • Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
  • Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
  • Monitored inventory levels and restocked supplies as needed, maintaining optimal workflow during peak hours.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - Public Relations And Advertising

University of West Florida
Pensacola, FL
05.2009

Skills

  • Effective Decision Making
  • Operational Excellence
  • Customer Focus
  • Strategic Visioning
  • Crisis Management
  • Organizational Leadership
  • Customer Relations
  • Operations Management
  • Business start up
  • Business Management
  • Administrative Leadership
  • Budget Planning
  • Account Management
  • Staff Management
  • Cash Management
  • Revenue Growth
  • Public relations
  • Financial Leadership
  • Operating Budgets
  • Corporate leadership
  • Planning and coordination
  • Marketing and Advertising
  • Sales Growth
  • Effective Communicator and Public Speaker

Timeline

CEO/Owner

Cheer Omega LLC
04.2013 - Current

Cocktail Waitress/ Beer Cart Bartender

Seville Quarter
05.2011 - 04.2013

Bachelor of Arts - Public Relations And Advertising

University of West Florida

Similar Profiles

CREATE PROFILE
Kathleen Kelly Fitzpatrick