KATHLEEN LORRAINE MADDEN
NEW YORK CITY,USA
Summary
I am a dedicated retail management professional with extensive experience leading high performing teams in fast-paced, customer focused environments. Throughout my career, I've overseen store operations, visual merchandising, and employee development for well known retail brands. My strengths lie in building strong client relationships including celebrity clientele driving sales through strategic planning, and enhancing customer experiences. With a strong background in human resources, recruitment, and training, I am passionate about fostering team growth and delivering results that support brand success. I thrive in environments where innovation, leadership, and style come together to elevate the customer journey.
Overview
2026
2026
years of professional experience
Work History
STORE MANAGER
Yankee Kicks
10.2023 - Current
- Oversee daily operations of premium sneaker retail store, ensuring a high-end customer experience tailored to the luxury footwear market
- Analyze sales and inventory trends to optimize stock levels of high demand and limited edition products
- Collaborates with marketing and creative teams to design compelling in-store displays and social media content
- Manages exclusive product launches, VIP clientele appointments, and sneaker raffles while ensuring compliance with brand standards
- Maintain professional relationships and discretion while working directly with celebrity clients and high-profile customers
- Implement security procedures for high-value merchandise and manages vendor relations for exclusive product
- Implemented a new inventory management system, streamlining stock processes and minimizing discrepancies for better resource allocation
STORE MANAGER 2022-2023
Champs Sports/Footlocker
- Utilize excel to throughly monitor sales trends.
- Communicate with shipping vendors to monitor and organize inventory
- Continuously aware of apparel and footwear trends needed to attract consumer to brand relevant products
- Coaches and motivates team and drive sales performance to exceed customer expectations
- Identifies opportunities to elevate store's effectiveness through KPI trends
- Completes recruiting, hiring and onboarding process each quarter
- Directs strategic initiatives to reach quarterly sales goals
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers
ASSISTANT MANAGER 2019-2022
Champs Sports
- Coordinated compilation of employee performance to identify areas for training, provide feedback and set goals for improvement
- Performed opening and closing procedures daily
- Provided leadership and organization for entire team's performance
- Worked collaboratively with members of upper management to accomplish daily, weekly and monthly goals
VISUAL MERCHANDISING ASSOCIATE 2014-2018
Champs Sports
- Organized apparel with ability to recognize UPC codes and style numbers
- Created attractive visual apparel presentations weekly
- Orchestrated the re-organization of stock room merchandise for more successful inventory and cycle count
- Defined and designed creative visual merchandising strategies based upon seasonal marketing goals
Education
High School Diploma -
Satellite Academy High School
New York, NY01-2015
Skills
- Excel proficient
- Account management
- Strategic and social selling
- Business research
- Critical thinking
- Project management
- Visual merchandising
- Time management
Timeline
STORE MANAGER
Yankee Kicks
10.2023 - Current
STORE MANAGER 2022-2023
Champs Sports/Footlocker
ASSISTANT MANAGER 2019-2022
Champs Sports
VISUAL MERCHANDISING ASSOCIATE 2014-2018
Champs Sports
High School Diploma -
Satellite Academy High School
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