Kathleen Mae Quimangan

In the role of Front Desk Manager at Maui Kaanapali Villas, oversight of daily operations was a primary responsibility, ensuring that guests received outstanding service throughout their stay. This position required effective leadership to manage the front desk team, coordinate with various departments, and resolve any guest issues that arose. A focus on maintaining high standards of service and operational efficiency was crucial in creating a welcoming environment for visitors.

• Led a team of front desk staff, enhancing service quality through training and support.
• Monitored inventory of front office supplies and placed orders to maintain adequate stock levels.
• Managed guest feedback and complaints, driving improvements in service delivery.
• Coordinated with housekeeping and maintenance to ensure seamless operations.

Shift Mcdonald:

The role of Shift Manager at McDonald's involved overseeing daily operations to ensure efficient service delivery and customer satisfaction. Responsibilities included managing staff, handling customer complaints, and ensuring compliance with health and safety regulations. Strong leadership skills were essential in maintaining team morale and productivity in a fast-paced environment.

• Supervised and trained team members, fostering a collaborative work environment.
• Implemented strategies that increased sales during peak hours by improving service speed.
• Resolved customer complaints effectively, improving overall satisfaction ratings.
• Maintained inventory and placed orders to ensure consistent product availability.

Housekeeping Clerk:

As a Housekeeping Clerk at Westin Nanea, responsibilities included ensuring all guest rooms and public areas were maintained to high cleanliness standards. This role required attention to detail and the ability to manage multiple tasks simultaneously while providing support to the housekeeping staff. Effective communication with the team and front desk was essential to meet guest expectations and enhance their experience.

• Assisted in the training of new housekeeping staff, promoting adherence to established cleaning standards.
• Maintained accurate inventory of cleaning supplies and equipment, optimizing resource usage.
• Responded promptly to guest requests for additional amenities or services.
• Developed a system for logging completed tasks, improving workflow efficiency.