Kathleen Marie McCarthy
Raritan,NJ
Summary
Professional and industrious with exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
17
17
years of professional experience
Work History
CrossFit Level 1 Trainer
Round Valley CrossFit, Formerly Steel Web CrossFit
Lebanon, New Jersey
08.2020 - Current
- Establishes classes to effectively match skill and learning levels of all participants.
- Enhances client experience by maintaining motivational and supportive culture.
- Manages group fitness classes of up to 12 members.
- Provides guidance and inspiration to class members and recommended additional fitness resources.
- Encourages sustainable habits for health, fitness and well-being.
- Monitors client progress in group settings by assessing technique and form.
- Recruits club members for group classes and challenge groups.
Front Desk Lead
Stumpy's Hachet House
Green Brook, New Jersey
05.2018 - Current
- Answers multi-line phone system and greeted callers enthusiastically.
- Answers customer telephone calls promptly and appropriately handled needs.
- Greets visitors and customers upon arrival, offers assistance and answers questions to build rapport and retention.
- Welcomes each new arrival pleasantly and confirms reservations and identification.
- Takes reservations over phone, in person and via computer for guests and provides confirmation information.
- Uses internal software to process reservations, check-ins and check-outs.
- Oversees fast-paced front desk operations and guests' needs at busy facility.
CrossFit Level 1 Trainer
CrossFit Toy Box
Raritan, New Jersey
04.2019 - 09.2020
- Established classes to effectively match skill and learning levels of all participants.
- Enhanced client experience by maintaining motivational and supportive culture.
- Managed group fitness classes of up to 10 members.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
Underwriting Assistant
Risk Placement Services, Inc
Bridgewater, New Jersey
11.2012 - 03.2018
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Supported review, acceptance or denial of new or renewal business by providing assistance to Underwriters,
- Trained and delivered feedback to 2-person underwriting team by coaching subordinates on underwriting policies and decisions.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Server
Stage House Tavern
Somerset, New Jersey
05.2012 - 11.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Receptionist Front Desk Clerk
Family Chiropractic Clinic
Hillsborough, New Jersey
01.2009 - 03.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Bridgewater-Raritan High School
Bridgewater, NJ06.2008
Skills
- Communication and Interpersonal Connection
- Fitness-Level Accommodations
- Muscle Recovery and Rehab
- Safety and Emergency Procedures
- Customer Complaint Resolution
- Data Research and Analysis
- Data Entry and Database Software
- Computer Proficiency
- Positive Attitude and Energetic
Timeline
CrossFit Level 1 Trainer
Round Valley CrossFit, Formerly Steel Web CrossFit
08.2020 - Current
CrossFit Level 1 Trainer
CrossFit Toy Box
04.2019 - 09.2020
Front Desk Lead
Stumpy's Hachet House
05.2018 - Current
Underwriting Assistant
Risk Placement Services, Inc
11.2012 - 03.2018
Server
Stage House Tavern
05.2012 - 11.2012
Receptionist Front Desk Clerk
Family Chiropractic Clinic
01.2009 - 03.2012
High School Diploma -
Bridgewater-Raritan High School
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