Kathleen Nicole Dizon
Oxon Hill,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Server
Silver Diner
2023.07 - 2024.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Stocker
Amazon
2022.07 - 2022.11
- Compared received packages against shipping documents.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
Store Manager
BUN-D
2021.03 - 2021.09
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Cage Cashier
MGM Resorts
2019.11 - 2020.02
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Filled gaming machines with cash and coin and monitored machines during shift for proper operation.
- Verified individual amounts of loose coin and bundled paper money.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Offered information about operations and procedures to help with questions.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Verified over $300,00 of cash and credit payments daily
Store Manager
Subway
2017.05 - 2021.03
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Customer Service Agent
Tmoblie
2016.11 - 2017.03
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Lead Stocker
Makro
2015.03 - 2016.09
- Improved employee performance by providing comprehensive training on effective stocking methods and safety protocols.
- Ensured compliance with company policies and industry regulations through consistent monitoring and enforcement of proper product handling practices.
- Developed strong relationships with vendors, facilitating smooth communication for order placement, delivery coordination, and issue resolution.
- Maximized product availability during peak seasons by anticipating demand trends and adjusting ordering patterns accordingly.
Education
Bachelor of Science - Business Management
Holy Angel University
Philippines04.2017
High School Diploma -
Don Teodoro Ventura Santos Institute
Philippines04.2012
Skills
- Cost Reduction
- Finance and Accounting Oversight
- Customer Service Management
- Verbal and Written Communication
- Performance Assessment
- Quality Assurance
- Training Management
- Staff Scheduling
- Team Leadership
- Multitasking and Prioritization
- Database Maintenance
- Customer Relations
- Data Analysis
- Word Processing
- Problem Solving
- Reservations Management
- Guest Message Transmission
- Check In and Check Out Procedures
- Facilities Management Software
- Hotel Safe Deposits
- Incoming Mail Sorting
- Workplace Cleanliness
- Stock organization
Timeline
Server
Silver Diner
2023.07 - 2024.02
Warehouse Stocker
Amazon
2022.07 - 2022.11
Store Manager
BUN-D
2021.03 - 2021.09
Cage Cashier
MGM Resorts
2019.11 - 2020.02
Store Manager
Subway
2017.05 - 2021.03
Customer Service Agent
Tmoblie
2016.11 - 2017.03
Lead Stocker
Makro
2015.03 - 2016.09
Bachelor of Science - Business Management
Holy Angel University
High School Diploma -
Don Teodoro Ventura Santos Institute
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