Kathleen Rose Kush
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Meticulous offering 10 years of comprehensive experience in Medical Billing. Comfortable working independently or as part of supportive team. Extensive familiarity with Medical Manager,Meditech,Athena,Nexgen,Intergy,Medent and Epic.
Overview
12
12
years of professional experience
Work History
ASA-VII Billing Specialist
ALBANY MED EMURGENTCARE
07.2022 - 06.2023
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Worked with team members and leadership to identify and develop process improvements.
- Processed and sent invoices, adjustments and credit memos to customers.
- Managed numerous client accounts to track and collect money owed.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
Billing Analyst
TRINITY HEALTH
05.2021 - 05.2022
- Analyzed data from customer accounts to identify discrepancies.
- Researched and resolved billing issues with customers.
- Processed credit card payments for customers.
- Maintained records of all customer transactions and payments.
- Managed customer account setup process including creating new accounts as needed.
- Coordinated with sales team members regarding payment terms and other billing details.
- Responded promptly to inquiries from customers regarding their bills or payment status.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Participated in cross-functional meetings related to changes in pricing structure or policies.
- Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
- Applied payments from customers to proper accounts, checking information to verify accuracy.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Followed all company procedures to keep data confidential.
- Greeted customers, answered account questions and resolved complaints.
Patient Scheduler
ALBANY GASTROENTEROLOGY CONSULTANTS
11.2020 - 05.2021
- Greeted patients upon arrival and verified patient information.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Maintained accurate records of patient visits in the electronic health record system.
- Provided assistance with completing paperwork for new patients prior to their appointment.
- Coordinated with insurance companies to ensure coverage for services rendered.
- Served as a liaison between physicians, staff, and other healthcare providers.
- Followed up on any outstanding referrals or authorizations needed for care.
- Performed data entry tasks related to patient demographics and billing information.
- Assisted in verifying patient eligibility and benefits prior to scheduled appointments.
Pre-Cert Coordinator
ALBANY ENT AND ALLERGY
11.2019 - 11.2020
- * Medical Records/ Referrals
* Surgical Pre-cert ∧ IOP's, Speech therapy pre-certs - Coordinated with Insurance carriers, providers,patients and facilities
Medical Biller
ALBANY EYE PHYSICIANS & SURGEONS
04.2019 - 11.2019
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Billing Analyst
TROY FAMILY HEALTH PRIMARY CARE
08.2011 - 09.2018
- Reviewed and processed customer invoices for accuracy.
- Created reports to track progress of billing activities.
- Researched and resolved billing issues with customers.
- Processed credit card payments for customers.
- Maintained records of all customer transactions and payments.
- Managed customer account setup process including creating new accounts as needed.
- Responded promptly to inquiries from customers regarding their bills or payment status.
- Generated invoices based on contracts, agreements, and other documents received from clients.
- Participated in cross-functional meetings related to changes in pricing structure or policies.
- Worked closely with accounting department staff on reconciliation efforts related to receivables.
- Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
- Applied payments from customers to proper accounts, checking information to verify accuracy.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
Education
Medical Assistant
Branford Hall Career Institute
Albany, NY04-2011
Administrative Assistance And Secretarial Science
Sawyer School
Elizabeth, NJ06-1978
Secretarial Studies And Office Administration
East Side High School
Newark, NJ06-1976
Skills
- Medical Terminology
- Billing
- Customer Service
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Therapy
- Meditech
- Phone System
- Primary Care
- MRI
- EPIC
- Cost Control
- Coding
- Medical Records
- Gastroenterology
- Multi Line Phone
- Post Payments
- Claims
- Medical Billing
- Payment Posting
- Claims Processing
- Invoice Processing
- HIPAA Compliance
- Medical Billing and Collections
- Customer Engagement
- Billing Dispute Resolution
- Insurance Verification
- Invoicing Proficiency
- Word Processing
- Job Billing
- Administrative Support
- Mail Sorting
- Postage Determination
- Invoice Generation
- Payment Processing
- Interpersonal Skills
- Multitasking
- Bill Payment
- Petty Cash Disbursement
- Statement Preparation
Timeline
ASA-VII Billing Specialist
ALBANY MED EMURGENTCARE
07.2022 - 06.2023
Billing Analyst
TRINITY HEALTH
05.2021 - 05.2022
Patient Scheduler
ALBANY GASTROENTEROLOGY CONSULTANTS
11.2020 - 05.2021
Pre-Cert Coordinator
ALBANY ENT AND ALLERGY
11.2019 - 11.2020
Medical Biller
ALBANY EYE PHYSICIANS & SURGEONS
04.2019 - 11.2019
Billing Analyst
TROY FAMILY HEALTH PRIMARY CARE
08.2011 - 09.2018
Medical Assistant
Branford Hall Career Institute
Administrative Assistance And Secretarial Science
Sawyer School
Secretarial Studies And Office Administration
East Side High School
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