Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Santiago Vargas

Clark,USA

Summary

Dynamic and results-driven professional with extensive experience in team leadership and training in customer experience. Proven ability to enhance customer loyalty through innovative marketing strategies and efficient operations. Skilled in point of sale systems and fluent in Spanish, committed to delivering exceptional service and driving business success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Barista

Cupa Cabana
Watchung, USA
11.2023 - Current
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Suggest alternative drinks or menu items to enhance the customer experience.
  • Maintained a clean and organized workspace, ensuring a positive customer experience.
  • Demonstrated strong time management skills, working effectively in a busy environment.
  • Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.

Manager

Palmas de Santa Elena
Montenegro, Colombia
07.2022 - 10.2024
  • Supervised and trained a team of 20 employees ensuring efficient service and high standard
  • Maintain daily operations including scheduling, inventory control and smooth restaurant flow
  • Implement and enforce company policies and procedures, resulting in improved efficiency and compliance
  • Analyze financial reports to identify areas for improvement and implement cost-saving measures

X-ray veterinary assistant

Scanvet
Armenia, Colombia
01.2021 - 07.2022
  • Comprehensive animal care, including administering medications, samples and records
  • Maintain a clean environment while showcasing skills and communication
  • Providing a variety of animal care duties including feeding, exercising animals, while assisting with laboratory procedures
  • Administering medications and vaccinations under supervision

Owner and Manager

Cascada del Cacike
Filandia, Colombia
03.2016 - 09.2020
  • In charge of training employees new and existing staff
  • Providing event reservations for new and existing customers to the business
  • Maintain restaurant inventory ordering new supplies and good quality foods to provide to the customer
  • Ensured compliance with all relevant financial regulations and reporting compliance

Education

Barista service technician -

Sena
Armenia, Colombia
01.2023

High school diploma -

Inem Jose celestino Mutis
Armenia, Colombia
01.2013

Skills

  • Team leadership
  • Training employees
  • Point of sale systems
  • Problem-solving abilities
  • Speedy and efficient
  • Conversant in Spanish

Certification

Osha Training Institute - Construction Site Safety, 12/01/24

Languages

  • Spanish
  • English

Timeline

Lead Barista

Cupa Cabana
11.2023 - Current

Manager

Palmas de Santa Elena
07.2022 - 10.2024

X-ray veterinary assistant

Scanvet
01.2021 - 07.2022

Owner and Manager

Cascada del Cacike
03.2016 - 09.2020

Barista service technician -

Sena

High school diploma -

Inem Jose celestino Mutis

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