Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Hobbies
Work Availability
Quote
Timeline
Hi, I’m

Kathleen Yvonne Orpilla

Berkeley,CA
Kathleen Yvonne Orpilla

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.


Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
years of professional experience
3
Certification

Work History

Lash Lounge Salon

Front Desk Associate
01.2023 - Current

Job overview

  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Maintained cleanliness and organization of front-desk area.
  • Answered 15-20 customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Maintained 50 transaction security by verifying payment cards against identification.

Robert Half

Event Coordinator
01.2023 - Current

Job overview

  • Performed event coordination for larger parties and gatherings.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations, and registration processes.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Coordinated schedules and timelines for events.
  • Work closely with clients to understand their needs and concerns, setting clear purposes and objectives for each occasion.
  • Expertly manage event details such as venue, lodging, expenses, and food and beverage services.

Planet Fitness Gym

Front Desk Associate
01.2022 - 01.2023

Job overview

  • Used internal software to process and update sensitive customer information during check-ins and room changes.
  • Maintained transaction security by verifying payment cards against identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained clean and organized front desk areas to uphold polished company image.

The Lumpia Company

Event Management Assistant
03.2022 - 08.2022

Job overview

  • Performed event coordination for larger parties and gatherings.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Oversaw food preparation and monitored safety protocols.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

The Lumpia Company

Front of House Team Member
03.2022 - 08.2022

Job overview

  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Cut, sliced and ground meat, poultry, and seafood to prepare for cooking.
  • Assisted staff with filing, scanning, and copying documents during peak schedules to support administrative duties and utilize time management skills.
  • Collaborated with housekeeping and maintenance to address guests' needs, increasing customer satisfaction.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Calculated billings/charges and provided receipts to customers, delivering proof of transaction.

San Joaquin County Office Of Education

Special Education Instructional Aide
01.2020 - 03.2021

Job overview

  • Documented behaviors, and implemented interventions and treatment results.
  • Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Assisted teachers and worked individually with students with special needs, helping each navigate the education system.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions, and outcomes to enable lead teachers to address pertinent issues.

Dick's Sporting Goods, Inc

Front End Associate
01.2020 - 01.2021

Job overview

  • Tallied cash drawer at beginning and end of each work shift.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Federal Internship: AmeriCorps

Team Leader Member
01.2019 - 12.2019

Job overview

  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Mentored and guided members to foster proper completion of assigned duties.
  • Coordinated weekly meetings for internal and external groups

Bonchon LLC

Bonchon / Server Shift Lead/Manager
01.2018 - 01.2020

Job overview

  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
  • Recruited and trained new wait staff personnel, providing rapid onboarding processes to integrate additional team members quickly
  • Addressed and resolved customer conflicts with managed waitstaff , verifying satisfactory outcomes for involved parties
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Measured team performance and reported metrics to leadership team members.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

San Joaquin Delta College - Career Transfer Center

Clerical Aide
01.2017 - 01.2018

Job overview

  • Assisted with budgeting and financial management to keep office operating within budget.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Collaborated with various departments to complete assigned tasks.

Education

University of California, Berkeley
Berkeley, CA

Bachelor of Arts from Political Science
01.2024

University Overview

San Joaquin Delta College
Stockton, CA

Associate of Arts from Political Science And Government
05.2020

University Overview

San Joaquin Delta College
Stockton, CA

Associate of Arts from Interdisciplinary Studies Arts, Humanities, Social
05.2020

University Overview

Skills

  • Word Processing Microsoft Office Spreadsheet Tracking
  • File Management Time Management Project Management
  • POS Transactions ASI Front Desk
  • Problem-Solving Skills Analytical Thinking
  • Scheduling Multi-Line Phone Systems
  • Data Communications Email Communication
  • Technical Support Computer Troubleshooting
  • Administrative Support Office Supplies Inventory

Affiliations

Affiliations

University of California - Berkeley

  • Transfer Center
  • Pilipinx American Alliance
  • League of Filipino Students
  • Pilipinx Academic Student Services
  • Associate Marketing of Partnership for Pre-professional Pilipinx


San Joaquin Delta College - Stockton

  • Empowering Positive Initiatives for Change (EPIC)
  • Political Science & Pathway to Law Program
  • State Capitol Tour and Meeting with Asian Pacific Islander Legislative Caucus (APILC)
  • AmeriCrops: Intership

Certification

  • First Aid/CPR Certified
  • Certified Emergency Medical Response, American Red Cross - Valid for 2-years
  • Certified Basic Life Support for Healthcare Providers, American Red Cross - Valid for 2-years
  • Certified Bloodborne Pathogen Training, American Red Cross - Valid for 1-year

Languages

Tagalog
Native or Bilingual
Ilocano
Native or Bilingual
Spanish
Limited Working
Korean
Elementary
Chinese (Mandarin)
Elementary

Hobbies

Hobbies
  • Archery - playing and practicing archery provides exercise and gets me moving. It also helps improve focus, patience, and self confidence.
  • Photography - grants me the power of capturing moments of importance and beauty, photography helps people revisit memories in a way otherwise not possible. Simply put, photography grants people the ability to immortalize moments in time.
  • Painting - stimulate my imagination, inspiring me to explore how I interpret the world.
Availability
See my work availability
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thursday
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saturday
sunday
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Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

Front Desk Associate
Lash Lounge Salon
01.2023 - Current
Event Coordinator
Robert Half
01.2023 - Current
Event Management Assistant
The Lumpia Company
03.2022 - 08.2022
Front of House Team Member
The Lumpia Company
03.2022 - 08.2022
Front Desk Associate
Planet Fitness Gym
01.2022 - 01.2023
Front End Associate
Dick's Sporting Goods, Inc
01.2020 - 01.2021
Special Education Instructional Aide
San Joaquin County Office Of Education
01.2020 - 03.2021
Team Leader Member
Federal Internship: AmeriCorps
01.2019 - 12.2019
Bonchon / Server Shift Lead/Manager
Bonchon LLC
01.2018 - 01.2020
Clerical Aide
San Joaquin Delta College - Career Transfer Center
01.2017 - 01.2018
University of California, Berkeley
Bachelor of Arts from Political Science
San Joaquin Delta College
Associate of Arts from Political Science And Government
San Joaquin Delta College
Associate of Arts from Interdisciplinary Studies Arts, Humanities, Social
Kathleen Yvonne Orpilla