Kathlene Mortis
Lancaster,California
Summary
Dynamic healthcare professional with extensive experience at L.A. Care Health Plan, excelling in cross-functional collaboration and member-centered service delivery. Proven ability to implement process improvements and mentor staff, enhancing workflow efficiency and care outcomes. Skilled in Medi-Cal programs and adept at decision-making in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Managed Long-Term Services & Supports Coordinator
L.A Care Health Plan
10.2023 - Current
- Serve as a resource to members and families, assisting with navigation of health care access, benefits, and appropriate referrals to internal and external resources.
- Collaborate cross-functionally with Care Management, Social Services, Behavioral Health, providers, and community partners to ensure continuity of care and positive member outcomes.
- Apply sound judgment and independent decision-making in time-sensitive and urgent situations, escalating issues appropriately when needed.
- Support workflow efficiency, documentation accuracy, and member-centered service delivery in alignment with L.A. Care policies and quality standards.
- Demonstrate adaptability and professionalism in a fast-paced, high-volume environment while maintaining empathy and attention to detail.
- Coordinate communication between departments to enhance workflow efficiency.
- Develop and maintain tracking systems for project timelines and deliverables.
- Facilitate training sessions for staff on best practices and operational procedures.
- Implement process improvements to streamline administrative functions.
Administrative Asst./ Discharge Planner/Scheduler
United Care Facilities
01.2020 - 07.2023
- Led daily workflow for nursing and support staff, including scheduling and coverage for LVNs and CNAs across multiple shifts.
- Mentored, trained, and coached staff, providing guidance, feedback, and support to ensure compliance with care standards and operational expectations.
- Partnered with nursing leadership, care managers, families, and external agencies to coordinate safe, timely discharge planning and community transitions.
- Identified workflow gaps and implemented process improvements to improve efficiency, communication, and resident experience.
- Acted as a point of contact for escalations and urgent staffing or operational issues when leadership was unavailable.
- Maintained strong relationships with internal teams and external partners to support continuity of care and service delivery.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and calendar organization for executive leadership, ensuring optimal time management.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Assisted in preparation of reports and presentations, contributing to informed decision-making processes.
Certified Nursing Assistant (CNA)
United Care Facilities
09.2018 - 01.2020
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Maintained a clean and safe environment, adhering to infection control procedures.
- Collaborated with the healthcare team to develop individualized care plans.
- Provided direct resident care while supporting a safe, respectful, and customer-centered environment.
- Assisted residents with ADLs and communicated effectively with nursing staff regarding changes in condition or care needs.
- Developed strong interpersonal skills, situational awareness, and empathy when working with vulnerable populations.
Behavior Interventionist
360 Behavioral Health
04.2019 - 06.2020
Reservations Manager
Cahal Pech Village Resort
12.2010 - 05.2015
Education
MBA - Business Administration
Fremont University
Cerritos, CA10-2025
Bachelor of Science - Healthcare Management
Fremont University
Cerritos, CA10-2024
Bachelor of Science - Tourism And Hospitality Management
Galen University
Belize, C.A06-2009
Associate of Science - Tourism Management
Sacred Heart Junior College
Belize, C.A 06-2007
Skills
- Multitasking and organization
- Customer-Centered Service Delivery
- Data entry
- Decision-making
- Staff Mentoring, Coaching & Workflow Oversight
- Medi-Cal / MLTSS / D-SNP Programs
- Cross-Functional Collaboration
- Community & Social Resource Referrals
- Member & Visitor Engagement
- Project coordination
- Presenting ideas and plans
- Staff management
- Process Improvement & Risk Mitigation
- Project & Initiative Management
- Healthcare Access & Social Drivers of Health
- MS Office (Excel, Word, PowerPoint, Outlook)
Languages
English
Full Professional
Timeline
Managed Long-Term Services & Supports Coordinator
L.A Care Health Plan
10.2023 - Current
Administrative Asst./ Discharge Planner/Scheduler
United Care Facilities
01.2020 - 07.2023
Behavior Interventionist
360 Behavioral Health
04.2019 - 06.2020
Certified Nursing Assistant (CNA)
United Care Facilities
09.2018 - 01.2020
Reservations Manager
Cahal Pech Village Resort
12.2010 - 05.2015
MBA - Business Administration
Fremont University
Bachelor of Science - Healthcare Management
Fremont University
Bachelor of Science - Tourism And Hospitality Management
Galen University
Associate of Science - Tourism Management
Sacred Heart Junior College