Kathlene Norris

Dedicated nursing professional with hands on experience providing quality care to patients. Skilled in providing comfort, monitoring vital signs, and administering medications. Demonstrated ability to build relationships with patients, families, and healthcare team members.

• Certified Nursing Assistant
• CPR/ First Aid
• OSHA

• Answered patient call signals, signal lights or bells to determine patient needs.
• Maintained accurate records of patient care, condition, progress, and concerns.
• Checked vital signs and recorded intake information to monitor patient stability.
• Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
• Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds, and blood in urine.
• Gathered information from nurses and physicians about patient condition and treatment plans.
• Made, changed, and canceled appointments.
• Called clients, if needed left a voicemail.
• Answered the phone, and transferred calls to the tax pros.
• Took, cash, cards, checks, and manual check payments.
• Filed away documents.
• Scanned documents into an online system.
• Kept office stocked with supplies, took trash out, and cleaned the office/bathrooms.
• Communicated with other H&R Block locations by phone call.
• Assisted patients with personal hygiene tasks, bathing, dressing, and eating.
• Completed daily documentation and charts regarding patient care and behaviors.
• Measured patient vital signs, recording body temperature, blood pressure, heart rate, and respiration.
• Utilized PPE appropriately and followed patient safety and infection control guidelines.
• Observed changes in patient status and response and immediately communicated concerns to nursing staff.
• Stocked patient rooms and supply areas to meet patient care needs.