Kathlene Norris
Ethridge,TN
Summary
Dedicated nursing professional with a demonstrated history of providing excellent patient care. Proficient in establishing meaningful relationships with patients, families, and healthcare team members. Experienced in client service, adept at resolving challenging issues and cultivating positive client relationships. Effective communicator and problem-solver dedicated to delivering exellant results, ensuring client satisfaction, and promoting team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Professional
H&r Block
01.2025 - 04.2025
- Keep office and backrooms clean and stocked with supplies.
- Maintained a cash drawer, taking cash, cheeks, manual checks, and card payments.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of provided services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Certified Nursing Assistant
Magnolia Health and Rehab
10.2024 - 01.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Certified Nursing Assistant
AHC MeadowBrook
05.2022 - 09.2024
- Answered patient call signals, signal lights or bells to determine patient needs.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Checked vital signs and recorded intake information to monitor patient stability.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Observed and examined patients to detect symptoms that required medical attention.
- Gathered information from nurses and physicians about patient condition and treatment plans.
Customer Service Representative
H&R Block
01.2024 - 04.2024
- Made, changed, and canceled appointments.
- Called clients, if needed left a voicemail.
- Answered the phone, and transferred calls to the tax pros/other locations.
- Took, cash, cards, checks, and manual check payments.
- Filed and stored documents.
- Scanned documents into an online system.
- Kept office stocked with supplies, took trash out, and cleaned the office/bathrooms.
- Communicated with other H&R Block locations by phone call.
Certified Nursing Assistant
NHC Pulaski
10.2021 - 04.2022
- Assisted patients with personal hygiene tasks, bathing, dressing, and eating.
- Completed daily documentation and charts regarding patient care and behaviors.
- Measured patient vital signs, recording body temperature, blood pressure, heart rate, and respiration.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Stocked patient rooms and supply areas to meet patient care needs.
Education
Associate of Science - Pre-Allied Health Nursing
Columbia State Community College
Lawrenceburg, TN05.2025
Skills
- Client documentation organization
- Infection safety protocols
- Continuous Improvement
- Proficient in handling multiple tasks
- Electronic Charting
- Patient Care
- Collecting vital signs
Certification
- Certified Nursing Assistant
- CPR/ First Aid
- OSHA
Timeline
Client Service Professional
H&r Block
01.2025 - 04.2025
Certified Nursing Assistant
Magnolia Health and Rehab
10.2024 - 01.2025
Customer Service Representative
H&R Block
01.2024 - 04.2024
Certified Nursing Assistant
AHC MeadowBrook
05.2022 - 09.2024
Certified Nursing Assistant
NHC Pulaski
10.2021 - 04.2022
Associate of Science - Pre-Allied Health Nursing
Columbia State Community College
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