Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathlyn Dieu

Lutz,FL

Summary

I am a kind and accommodating person that can assist clients in any circumstance. I enjoy collaborating closely with teammates to provide a satisfying visitor experience. I am good at working in a productive and hectic environment. I have a flexible approach, an engaging attitude, and am motivated. I want to make experiences enjoyable for customers by being upbeat, friendly, and attentive to their requirements.

Overview

3
3
years of professional experience

Work History

Cafe Manager

Tealux Cafe
08.2022 - Current
  • Trained cafe staff to continuously go above and above for patrons.
  • Managed accounting tasks like ordering supplies, counting cash registers, and processing paychecks.
  • To build confidence and boost satisfaction, I addressed client questions and grievances.
  • Filled in for missing workers in any capacity, ensuring that the cafe ran well even with a shortage of staff.
  • Sanitizing and cleaning tools, work surfaces, and supplies.
  • Describing menu items and making product recommendations to customers.
  • Preparing and serving specialty, artisan, and cold beverages, including tea and coffee.

Front Desk Agent

West Wing Boutique Hotel
02.2021 - 08.2022
  • Took guest reservations over the phone, in person, and online and gave them confirmation details.
  • Gathered payments, fees, and room deposits. Immediately returned calls from customers and took care of their concerns.
  • Processed reservations, check-ins, and check-outs using internal software.
  • Schedule meetings and appointments and update appointment calendars.
  • Carry out additional office receptionist tasks such photocopying, transcribing, faxing, and filing.

Server

Kyoto Ramen
03.2022 - 01.2023
  • Food and drinks were quickly served while paying close attention to the demands of the patrons.
  • Handled complementary products, managed bills, and placed orders using a point of sale system.
  • Cultivated friendly ties with frequent clients.
  • Upholding restaurant sanitary standards required keeping dining areas neat and orderly.

Front Desk Receptionist

Quality Inn Hotel
06.2021 - 02.2022
  • Greeted visitors at the front desk and struck up friendly banter while overseeing the check-in procedure.
  • Kept the front desk space neat and orderly to foster a professional and friendly atmosphere for both clients and staff.
  • Arranged, planned, and verified meetings and appointments.
  • Promptly took care of client concerns and alerted the supervisor when things got out of hand.

Education

High School Diploma -

Sunlake High School
Land O' Lakes, FL
05.2023

Skills

  • Business Marketing
  • Customer Engagement
  • Menu Updating
  • Customer Experience Management
  • Event Preparation
  • Cost Monitoring
  • Timekeeping
  • Scheduling
  • Foodservice
  • Staff Management
  • Sanitation
  • Daily Specials Memorization
  • Safe Food Handling
  • Table Setting
  • Order Management
  • Beverage Preparation
  • Table Bussing
  • Front-Of-House Display Creation
  • Hospitality Service Expertise
  • Suggestive Selling
  • Guest Seating
  • Relationship Management
  • Automated Telephone Systems
  • Information Protection
  • Safety and Security Procedures
  • Front Office Support

Languages

English
Native or Bilingual
Vietnamese
Professional Working
Japanese
Limited Working

Timeline

Cafe Manager

Tealux Cafe
08.2022 - Current

Server

Kyoto Ramen
03.2022 - 01.2023

Front Desk Receptionist

Quality Inn Hotel
06.2021 - 02.2022

Front Desk Agent

West Wing Boutique Hotel
02.2021 - 08.2022

High School Diploma -

Sunlake High School

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Kathlyn Dieu