Kathlyn M. Felix

• HR procedures, employee relations, recruitment & onboarding, orientation and training of people leaders, hiring procedures, handling of personnel files, E-verify via Department of Homeland Security, Office place sexual harassment and security awareness training, counseling procedures, DAR and performance evaluations
• Program proficiency in Lawson, UKG Kronos, Taleo, Birst, Lenel, transitioning to new badge program and new branding roll out
• Managed Auxiliary program for HCA Highlands
• School Affiliation agreement Liaison
• Served as company representative to quarterly and monthly career fairs and school/community events
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals
• Resolved understaffing issues, disputes, employee terminations and disciplinary procedures
• Accomplished full cycle recruiting, hiring and onboarding new employees
• Developed and delivered special events for company employees.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 1-30 new employees bi-monthly

• Training/orientation of corporate policy, HR procedures, FDCPA & HIPAA regulator, FTC call monitoring procedures, applicant interviewing, hiring procedures, handling of personnel files, Ultipro onboarding including E-verify via Department of Homeland
• Led Office place sexual harassment and security awareness training for over 36 staff, counseling procedures, write-up performance evaluations.
• Assisted in reconciling deposit and patient collections.
• Processed billing calls and answered questions from patients and third-party carriers.
• Successfully resolved BBB reporting concerns
• Recruited/interviewed/processed/hired/trained new collectors
• Used communication, Maslow & other psychological theories, Federal and state collection policies, CPI skills to coach collectors how to rationalize and negotiate payment over phone past due medical debts

• Supervised unit of six investigators
• Methodically reviewed risk assessments and assessed performance of investigators in field
• Oversaw certification of 1-year tenured investigators
• Successfully certified 5 out of 6 investigators in unit
• Devised and implemented safety plans for children suspected as victims of abuse or neglect.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Analyzed data, developed/implemented policy, procedures, and protocol
• Monitored quality assurance techniques
• Demonstrated urgency decision making and problem solving combining, evaluating, and reasoning with information on emergency basis
• Established & maintained working network, developed constructive and cooperative working relationships with others
• Offered key components to immediate and life changing judgment/decisions to resolve crisis
• Proved tactical specifications in narcotics, computer sex crimes and human trafficking.

• Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
• Devised and implemented safety plans for children suspected as victims of abuse or neglect.
• Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Interviewed individuals and families to assess needs and provide informational resources.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Completed home welfare checks to align with state and program guidelines.
• Reported child abuse in accordance with legal standards of mandatory reporters.

• Created customized marketing materials to increase product awareness.
• As In-Store Marketing Team (ISS), implemented promotions, special events, and signing for both women's and men's soft lines
• Coordinated with plan-o-grams, floor design layouts, product victual communication
• Tactical Merchandise movement to excite customers and peak interests
• Personal Shopper Men's Department-specific named customers as well as any shopper requesting recommendations, measurements and dressing room assistance
• Customer service skills-speaking to clients to find out their needs and then meeting need
• Interacting with customers making self available to act as their personal shopper
• If clientele was not satisfied, overcame barriers and/or succeeded to find someone who could accomplish goal

GPA: 3.81

• Ranked in Top 20% of class
• Graduated with Honors
• Thesis: Product placement and film: Finding social meanings in product and brand placement scenes within Steven Spielberg films

GPA: 3.70, journalism & creative writing

• magna cum laude graduate
• Ranked in Top 10% of class
• Alpha Chi National College Honor Scholarship Society
• Elected Captain of Lady Royal Fast Pitch Softball Team

• Salutatorian
• magna cum laude graduate
• Ranked in Top 10% of class
• 4.0 GPA
• Senior Beta Club Member

Extracurricular Activities: Fast-pitch softball